OpRESTORE Complex Case Manager (MSK)

NHS; London; Remote; GBP 54,000 - 61,000; Full time

Job summary

An NHS service seeks a clinical coordinator to support veterans with physical health issues related to their service. The role involves leadership within a multidisciplinary team, overseeing clinical pathways, and liaising with various stakeholders. Candidates should possess advanced clinical skills and a master's degree, alongside knowledge of NHS operations and military culture. This position offers flexible working with occasional travel requirements. Join a leading institution focusing on veteran welfare.

Benefits

Career development

Flexible working

Wellbeing support

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Must be registered with a professional body and hold a current professional registration.
• Experience in clinical settings with an understanding of the NHS and military environment.
• An accredited leadership qualification is essential.

Responsibilities

• Accountable for clinical leadership providing support to the multi-disciplinary team.
• Responsible for complex care coordination across Op RESTORE.
• Develop partnerships working for effective system communication.

Skills

Clinical leadership

Problem solving

Communication

Education

Master's Level Qualification

First level degree

Job description

Job summary

Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.

Successful candidates will have a clinical background and an understanding of both the NHS and military culture and environment and have excellent administration skills. They will be used to managing a clinical team and overseeing clinical pathways of care. The postholder will be responsible for overseeing and final sign off of clinical plans to support veterans ongoing physical health and presenting them at a virtual MDT for agreement. They will have good problem-solving skills and be used to working in a changing environment with different patients requiring different strategies within a developing service. Whilst the postholder will not have direct contact with veterans, this role will include liaising with GPs, hospital consultants, military charities and other stakeholders to ensure those more complex referrals are supported with a holistic overview, coordination of other stakeholders and liaison with the MOD and Personnel Recovery Units (PRUs) for personnel leaving the Armed Forces who meet the criteria of the service.

Please note this is a home working post - the expectation is that the postholder will be based at their home with occasional travel into London or other parts of England.

Main duties of the job

• To be accountable in own area of responsibility to provide clinical, and professional leadership to the multi-disciplinary team providing welfare support.
• To continue to demonstrate advanced clinical skills in practice and provide support and advice re service development and the delivery of care in partnership with service users, carers, staff, managers, other agencies.
• To be responsible for complex care coordination across Op RESTORE.
• To develop key partnerships, working to ensure effective whole system working, through effective communication and networking with other disciplines and by working across professional boundaries.
• To work alongside the Op RESTORE clinicians to deliver clinical care plan for veterans accessing the service, and present these for consultant sign-off.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£54,320 to £60,981 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1927

Job locations

St Mary's Hospital

Praed Street

London

W2 1NY

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification Education/ qualifications Essential

• Be a member of a recognised professional body and hold a current professional registration
• Educated to Masters Level or Post Graduate advanced clinical/professional qualification or be able to fully demonstrate equivalent knowledge and experience
• An accredited leadership qualification or be able to demonstrate advanced leadership and management skills; motivation, team building, developing positive interpersonal relationships, negotiation, conflict resolution, problem solving, managing change, being creative
• First level degree or equivalent clinical experience supplemented by post graduate specialist training to master level

Desirable

• Member of specialist interest group/network, locally or nationally
• Advanced/expert understanding of relevant clinical practice, standards and audits within identified clinical area.
• Detailed understanding of all current Mental Health legislation
• Evidence of undertaking research
• Working knowledge of required IT systems

Experience Essential

• Evidence of sound post -registration professional practice
• Evidence of continuing professional development (CPD) relevant to the clinical area to advanced level of post - graduate diploma or equivalent knowledge /experiential learning
• Evidence of advanced practice skills and able to demonstrate the impact of this on practice change/development
• Evidence of promoting/supporting active user/carer involvement/participation

Desirable

• Experience of working within primary care and interaction with military charities

Skills/knowledge/ abilities Essential

• Knowledge of the NHS and the healthcare system and current policy drivers within the UK - for the Armed Forces community and general public
• Knowledge or experience of the military environment
• Ability to organise and prioritise workload

Person Specification Education/ qualifications Essential

• Be a member of a recognised professional body and hold a current professional registration
• Educated to Masters Level or Post Graduate advanced clinical/professional qualification or be able to fully demonstrate equivalent knowledge and experience
• An accredited leadership qualification or be able to demonstrate advanced leadership and management skills; motivation, team building, developing positive interpersonal relationships, negotiation, conflict resolution, problem solving, managing change, being creative
• First level degree or equivalent clinical experience supplemented by post graduate specialist training to master level

Desirable

• Member of specialist interest group/network, locally or nationally
• Advanced/expert understanding of relevant clinical practice, standards and audits within identified clinical area.
• Detailed understanding of all current Mental Health legislation
• Evidence of undertaking research
• Working knowledge of required IT systems

Experience Essential

• Evidence of sound post -registration professional practice
• Evidence of continuing professional development (CPD) relevant to the clinical area to advanced level of post - graduate diploma or equivalent knowledge /experiential learning
• Evidence of advanced practice skills and able to demonstrate the impact of this on practice change/development
• Evidence of promoting/supporting active user/carer involvement/participation

Desirable

• Experience of working within primary care and interaction with military charities

Skills/knowledge/ abilities Essential

• Knowledge of the NHS and the healthcare system and current policy drivers within the UK - for the Armed Forces community and general public
• Knowledge or experience of the military environment
• Ability to organise and prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)