Patient Relationship Executive

FOCUS 5 RECRUITMENT LTD; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

FOCUS 5 Recruitment Ltd is seeking a Patient Relationship Executive for a fast-growing private dental business in Birmingham. The role centers on owning patient relationships, driving referrals and generating revenue with uncapped commission.

You will build a patient pipeline, re-engage past patients, promote memberships and strive for outstanding patient experiences while contributing to clinic growth. CRM-driven, results-oriented and customer-first.

Qualifications

• Warm, confident and skilled at building rapport and developing lasting relationships.
• Strong customer service ethos and understanding of exceptional experiences.
• Commercially minded, proactive and motivated by generating revenue and rewards.

Responsibilities

• Drive growth: generate new business through patient referrals and partnerships.
• Build relationships: stay connected with patients before, during and after treatment.
• Re-engage patients: contact past and lapsed patients to encourage returns.
• Grow recurring revenue: promote and sell memberships and retention plans.
• Deliver exceptional experiences: ensure high standards of service and loyalty.
• Improve feedback: work with the BD Manager to improve satisfaction and online reviews.
• Create opportunities: support clinic events to attract new patients.
• Support the wider team: provide occasional Treatment Coordinator cover.

Skills

Relationship building

CRM management

Sales skills

Customer service

Prospecting

Tools

CRM software

MS Office

Job description

Are you a natural relationship builder who loves delivering exceptional customer experiences and turning great relationships into commercial success?

We're recruiting a Patient Relationship Executive for a growing private dental business, offering an exciting opportunity to take ownership of patient relationships, generate your own revenue and earn uncapped commission.

This is a relationship-led growth role, focused on building a patient pipeline, driving referrals and re-engaging existing patients. You'll play a key part in growing clinic revenue while ensuring every patient receives an outstanding experience.

The Role

• Drive growth: Generate new business through patient referrals, local partnerships and the clinic's referral programme.
• Build relationships: Stay connected with patients before, during and after treatment, creating opportunities for repeat business and recommendations.
• Re-engage patients: Proactively contact past and lapsed patients, encouraging them to return for further treatment or ongoing care.
• Grow recurring revenue: Promote and sell membership subscriptions, retainers and retention plans to help patients maintain their results.
• Deliver exceptional experiences: Ensure every interaction reflects the highest standards of service, building loyalty and trust.
• Improve feedback: Work alongside the Business Development Manager to improve patient satisfaction, increase NPS scores and generate positive online reviews.
• Create opportunities: Support clinic events and open days to strengthen relationships and attract new patients.
• Support the wider team: Provide occasional Treatment Coordinator cover during holidays and absence, supporting consultations and conversions.

About You

• You're warm, confident and naturally skilled at building rapport and developing lasting relationships.
• You have a strong customer service ethos and understand the details that make an experience exceptional.
• You're commercially minded, proactive and motivated by generating your own business and earning through your results.
• You can manage your own pipeline, stay organised and use a CRM to track relationships and opportunities.
• Experience in relationship-led sales, client services, luxury hospitality, aesthetics, subscriptions or private healthcare would be highly advantageous.
• Dental experience would be beneficial but isn't essential.

What's on Offer?

• Competitive basic salary with uncapped commission and genuine earning potential.
• The opportunity to take ownership of your own patient pipeline and directly influence your earnings.
• A varied role combining relationship management, business development and patient experience.
• A clear career path into Treatment Coordinator, senior positions and Business Development Manager opportunities for strong performers.
• The chance to join a growing business where patient relationships and commercial success go hand in hand.

If you're a people-focused, commercially driven individual who wants to build relationships, grow revenue and be rewarded for your results, we'd love to hear from you