Patient Growth & Relationship Executive

FOCUS 5 RECRUITMENT LTD; Birmingham; Vor Ort; GBP 25.000 - 45.000; Vollzeit

Benefits dieser Stelle

Uncapped commission

Zusammenfassung

FOCUS 5 Recruitment Ltd is seeking a Patient Relationship Executive for a fast-growing private dental business in Birmingham. The role centers on owning patient relationships, driving referrals and generating revenue with uncapped commission.

You will build a patient pipeline, re-engage past patients, promote memberships and strive for outstanding patient experiences while contributing to clinic growth. CRM-driven, results-oriented and customer-first.

Qualifikationen

• Warm, confident and skilled at building rapport and developing lasting relationships.
• Strong customer service ethos and understanding of exceptional experiences.
• Commercially minded, proactive and motivated by generating revenue and rewards.

Aufgaben

• Drive growth: generate new business through patient referrals and partnerships.
• Build relationships: stay connected with patients before, during and after treatment.
• Re-engage patients: contact past and lapsed patients to encourage returns.
• Grow recurring revenue: promote and sell memberships and retention plans.
• Deliver exceptional experiences: ensure high standards of service and loyalty.
• Improve feedback: work with the BD Manager to improve satisfaction and online reviews.
• Create opportunities: support clinic events to attract new patients.
• Support the wider team: provide occasional Treatment Coordinator cover.

Kenntnisse

Relationship building

CRM management

Sales skills

Customer service

Prospecting

Tools

CRM software

MS Office

Jobbeschreibung

FOCUS 5 Recruitment Ltd is seeking a Patient Relationship Executive for a fast-growing private dental business in Birmingham. The role centers on owning patient relationships, driving referrals and generating revenue with uncapped commission.

You will build a patient pipeline, re-engage past patients, promote memberships and strive for outstanding patient experiences while contributing to clinic growth. CRM-driven, results-oriented and customer-first.