Patient Recruitment Associate

Richmond Pharmacology; Greater London; Remote; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Private Medical

Private Dental

Pension

25 days annual leave

Job summary

Richmond Pharmacology is seeking a Patient Recruitment Associate to join its newly created team. This remote 6-month FTC role focuses on contacting newly registered participants, completing their registration, and building accurate participant records in our CRM.

You will conduct detailed telephone registrations, collect medical and lifestyle information, and ensure all data are up to date for matching to future clinical studies, while delivering an excellent participant experience in line with

Qualifications

• GCSE including English and Mathematics.
• Previous customer service, retail, hospitality or contact centre experience.
• Excellent telephone and communication skills.
• Ability to build rapport and establish trust quickly.
• Strong attention to detail and high levels of accuracy.

Responsibilities

• End-to-end registration for newly registered participants, contacting them promptly and collecting accurate data.
• Conduct detailed telephone registrations, building rapport and collecting personal, medical and lifestyle information for complete profiles.
• Ensure all mandatory fields are completed, maintain records of interactions and escalate safeguarding, medical or data quality concerns.
• Collaborate with Participant Acquisition to handover registrations to the Participant Matching Team and maintain participant satisfaction.
• Maintain service levels, productivity targets, and quality standards while ensuring confidentiality and GDPR/GCP compliance.

Skills

Telephone skills

Communication skills

Customer service experience

Education

GCSE English & Maths

Job description

Patient Recruitment Associate

Department: Participant Strategy & Engagement

Employment Type: Contract / Temp

Location: Richmond Pharmacology HQ

Description

Job Title: Patient Recruitment Associate

Location: Remote

Term: 6-Month FTC

Salary: Competitive + Benefits (Private Medical, Private Dental, Pension, 25 days Annual leave plus bank holidays & Many more)

Richmond Pharmacology is looking for a Patient Recruitment Associate to join its newly created team. This is a newly created role that will play a vital part in ensuring every new participant receives an outstanding first experience with Richmond Pharmacology.

As a Patient Recruitment Associate, you will be responsible for contacting newly registered participants, completing their registration, collecting medical and lifestyle information, and creating accurate participant records within our CRM system. Your work will ensure participants are fully qualified and ready to be matched to future clinical studies.

You will be expected to deliver an exceptional participant experience whilst maintaining high standards of quality, productivity and compliance.

Main duties and responsibilities

• The Patient Recruitment Associate will manage the end-to-end registration process for newly registered participants. Working within agreed service levels, you will ensure all new registrations are contacted promptly and that participant information is collected accurately and efficiently.
• You will conduct detailed telephone registrations, building rapport with participants whilst collecting personal, medical and lifestyle information to create a complete participant profile. This information will be recorded accurately within the CRM system to support future participant matching activities.
• You will be responsible for ensuring all mandatory fields are completed, maintaining accurate records of every interaction, scheduling callbacks where appropriate and escalating any safeguarding, medical or data quality concerns in line with company procedures.
• Working closely with colleagues across Participant Acquisition, you will ensure every completed registration is ready for seamless handover to the Participant Matching Team. You will also contribute towards maintaining excellent participant satisfaction by communicating professionally, managing expectations and representing Richmond Pharmacology positively at every stage of the registration process.
• The successful candidate will be expected to work to clearly defined service levels, productivity targets and quality standards, whilst always maintaining participant confidentiality and compliance with GDPR, Good Clinical Practice (GCP) and company Standard Operating Procedures.

Qualifications and Experience

• GCSE (or equivalent) including English and Mathematics
• Previous customer service, retail, hospitality or contact centre experience
• Excellent telephone and communication skills
• Ability to build rapport and establish trust quickly
• Strong attention to detail and high levels of accuracy