Patient Pathway Tracker and Validation Administrator

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Patient Validation/Tracking Worker on a fixed-term contract to support RTT pathway validation and data quality across NHS systems.

The role involves tracking patient pathways, identifying validation gaps, supporting Validation Clerks, and preparing routine pathway validation and exception reports for senior management, in a Welsh/English environment.

Qualifications

• Diploma Level Qualification in Administrative Related Field (or equivalent level of experience)
• English Language and Maths GCSE Standard

Responsibilities

• Undertake routine and ad hoc patient pathway validation, ensuring RTT clock accuracy and data completeness across systems.
• Actively track and monitor patient pathways, identifying overdue pathways and risks to RTT compliance.
• Provide day-to-day support, guidance and supervision to Validation Clerks.
• Investigate pathway discrepancies and data anomalies with clinical teams to identify root causes and corrective actions.
• Ensure accurate recording of key RTT events (clock starts, pauses, stops, pathway adjustments).
• Maintain clear audit trails and documentation to evidence validation activity and compliance.
• Liaise with clinical, operational, informatics and scheduling teams to promote data quality standards.
• Assist in PTL management processes and pathway validation ahead of reporting.
• Contribute to pathway validation reports, performance summaries and exception reports for senior management.
• Monitor compliance with national RTT standards and escalate concerns as needed.

Skills

Excel

Workload prioritisation

Process development

Education

Diploma Level Qualification in Administrative Related Field

English Language and Maths GCSE

Tools

Microsoft Office

Job description

Job Overview

THIS POST IS FIXED TERM/SECONDMENT FOR 5 MONTHS DUE TO FUNDING.

An exciting opportunity has arisen within the Planned Care Core Validation team for a Patient Validation/Tracking Worker. This role involves providing support for the validation of patient pathways and high-quality tracking processes across the organisation. The post holder will play a key role in ensuring that RTT (Referral to Treatment) pathways are accurately recorded, actively managed, and compliant with national NHS standards and guidance.

Main duties of the job

• Undertake routine and ad hoc patient pathway validation, ensuring RTT clock accuracy, pathway status integrity, and completeness of data across systems.
• Actively track and monitor patient pathways, identifying overdue pathways, validation gaps and risks to RTT compliance.
• Provide day-to-day support, guidance and supervision to Validation Clerks
• Investigate pathway discrepancies, data anomalies and validation failures, working with clinical and administrative teams to establish root causes and implement corrective actions.
• Ensure accurate recording and maintenance of key RTT events (e.g. clock starts, pauses, stops, and pathway adjustments).
• Maintain clear audit trails and documentation to evidence validation activity and compliance with internal controls and external assurance requirements.
• Liaise with clinical, operational, informatics and scheduling teams to promote consistent understanding of patient pathway rules and data quality standards.
• Assist in PTL management processes, ensuring pathways are actively validated ahead of reporting and operational reviews.
• Contribute to the production of pathway validation reports, performance summaries and exception reports for senior management.
• Monitor compliance with national RTT standards, identifying risks to performance and escalating concerns appropriately.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Diploma Level Qualification in Administrative Related Field (or equivalent level of experience)
• English Language and Maths GCSE Standard

Desirable criteria

• ECDL
• Stage 2 Word Processing and or Typewriting

Personal Qualities:

Essential Criteria

• Ability to work as part of a team
• Ability to interact with staff at all levels
• Flexible to meet the needs of the service
• Self-Motivated
• Ability to travel between sites in a timely manner

Experience

Essential criteria

• Good knowledge of current Referral To Treatment/Cancer Targets
• Previous NHS experience
• Experience of data handling including sourcing, collecting and interrogating of information
• Experience of interaction with all levels of staff

Desirable criteria

• Advanced knowledge of Excel

Skills

Essential criteria

• Good working knowledge of Microsoft Packages particularly Excel
• Ability to plan and prioritise own workload and achieve deadlines
• Ability to set up new working processes

Desirable criteria

• Ability to speak Welsh

Knowledge

Essential Criteria

• Knowledge of Waiting List Management and Referral to Treatment Guidelines