Patient Pathway Coordinator - Diagnostic Centre

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS foundation trust is looking for a Diagnostic Centre Administrative Assistant to join their team. The role focuses on scheduling appointments for both NHS and private patients, ensuring efficient operation within the diagnostic centre. The ideal candidate will have strong communication skills and a commitment to maintaining high-quality patient service. Responsibilities include managing patient records, supporting clinical teams, and assisting with various administrative tasks.

Qualifications

• Experience in scheduling appointments and maintaining data records.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Coordinate and schedule appointments accurately using hospital systems.
• Provide administrative support to clinical teams.
• Monitor and update appointments daily.

Skills

Communication

Data Management

Customer Service

Job description

Job Title: Diagnostic Centre Administrative Assistant

We are seeking a dedicated individual to join our Diagnostic Centre admin team. The role involves scheduling appointments for NHS and private patients for various diagnostic tests, ensuring adherence to waiting time guidelines.

Key Responsibilities:

1. Coordinate and schedule appointments accurately using hospital systems.
2. Communicate effectively with patients and staff at all levels.
3. Maintain accurate data records while ensuring confidentiality.
4. Provide administrative support to clinical teams to maintain high-quality service.
5. Greet patients, complete checks, and provide necessary paperwork.
6. Monitor, update, and reschedule DNA appointments daily.
7. Register new patients and assist with image transfers from outside organizations.
8. Maintain cleanliness and safety in waiting areas.
9. Assist private patients with payments and relevant documentation.
10. Prepare appointment lists and support radiographers and consultants with administrative tasks.
11. Record and collate departmental data, including waiting time audits.
12. Cross-cover reception and diagnostic areas as needed.
13. Perform any other duties as discussed with departmental managers.

Additional Information:

Note: The vacancy may close early due to high application numbers.

Trust Mission: To be the leading national and international centre for diagnosis, treatment, and care of patients with heart and lung disease, advancing knowledge through research and education.

For further details or informal visits, contact:

• Name: Nuria Sales Sanchez
• Job Title: Assistant Service Manager - Diagnostic Centre
• Email: [e-mail]
• Phone: [phone]