Patient Pathway Co-ordinator

London North West Healthcare NHS Trust; London; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Assistant Service Manager to enhance patient care and streamline operations. In this role, you will coordinate patient pathways, collaborate with multidisciplinary teams, and facilitate service improvements. Your efforts will directly impact the patient experience, ensuring that care is at the forefront of every process. Join a dynamic team committed to excellence in healthcare delivery and contribute to meaningful improvements in patient outcomes. This position offers a unique opportunity to make a difference in a vibrant and supportive environment.

Qualifications

• Experience in coordinating patient pathways and multidisciplinary teams.
• Strong analytical skills for data collection and service improvement.

Responsibilities

• Coordinate PTL meetings and track patients' 18-week pathways.
• Facilitate service improvements and maintain high standards in administration.

Skills

Patient Pathway Coordination

Data Analysis

Communication Skills

Team Collaboration

Education

Degree in Healthcare Management

Relevant NHS Experience

Job description

Key Responsibilities

1. Coordinate PTL meetings for specific specialties and provide cover during periods of leave.
2. Track designated patients throughout their 18-week pathway, escalating issues of concern promptly.
3. Assist the project manager in the review process.
4. Coordinate national and local audits for specific specialties by collating and analyzing data.

General

1. Enhance capability and capacity for service improvement across the multidisciplinary teams (MDTs).
2. Facilitate service improvements with MDTs to enhance patient care experience and outcomes.
3. Collaborate with MDTs to develop their team around the patient journey, ensuring the patient and carer experience is central at every stage.
4. Operate as part of the operations team to ensure departmental efficiency.
5. Maintain effective communication, including of sensitive or challenging matters.
6. Communicate with patients and GPs as required, supporting patient pathways.
7. Ensure all administrative responsibilities are performed to high standards, monitoring and improving services.
8. Identify process issues and propose pathway improvements.

London North West University Healthcare NHS Trust (LNWH) serves the populations of Brent, Ealing, Harrow, and beyond, with over 8,200 staff serving nearly one million people.

Major services include:

• Northwick Park Hospital: Emergency services, hyper-acute stroke unit, and rehabilitation units.
• St Mark’s Hospital: Specialist bowel disease centre.
• Ealing Hospital: District general hospital with emergency and urgent care services.
• Central Middlesex Hospital: Surgical, outpatient, and urgent care services.

We are a university teaching NHS trust, committed to training future clinicians and advancing research.

For further details or informal visits, contact:

• Name: Marisa Davis
• Job title: Assistant Service Manager
• Email: [e-mail]
• Telephone: [phone]