Patient Pathway Coordinator - RBH Heart Division

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Pathway Co-ordinator to enhance patient experiences within a dynamic environment. This role focuses on the central coordination of patient pathways, ensuring seamless collaboration with a multidisciplinary team. If you are passionate about improving patient care and thrive in a fast-paced setting, this opportunity offers a chance to develop your administrative skills while contributing to high-quality healthcare services. Join a team committed to clinical excellence, and make a meaningful impact in the lives of patients.

Qualifications

• Good general education with English and Maths to GCSE standard.
• Diploma level or NVQ 3 in business administration or equivalent.

Responsibilities

• Central coordination of patient pathways in a fast-paced environment.
• Collaborate with multidisciplinary teams to ensure timely patient bookings.

Skills

Interpersonal Skills

IT Skills (Microsoft Office)

Confidential Data Handling

Customer Care

Education

GCSE English and Maths

Diploma Level or NVQ 3 in Business Administration

Customer Service Qualification

Job description

Job Title: Patient Pathway Co-ordinator

The Heart Division at The Royal Brompton Hospital is seeking a dedicated Patient Pathway Co-ordinator. This role involves central coordination of patient pathways and offers an excellent opportunity for individuals aiming to enhance their experience and skills in administration.

This position is ideal for candidates interested in working in a fast-paced environment focused on outpatient and inpatient pathways. The successful candidate will collaborate with a multidisciplinary team including consultants, nurses, and diagnostic teams to ensure patients are booked in a timely manner.

Skills

Essential Criteria

• Excellent interpersonal skills for effective liaison with multidisciplinary staff
• Ability to handle confidential data and sensitive issues discreetly
• Strong IT skills, particularly with Microsoft Office (Word, Outlook, Excel)
• Ability to manage difficult service users and challenging situations

Desirable Criteria

• Knowledge of medical terminology
• Understanding of peer review and governance processes

Education

Essential Criteria

• Good general education with English and Maths to GCSE standard or equivalent
• Diploma level or NVQ 3, City and Guilds certificate in business administration or equivalent
• Formal further training in short courses and experience in hospital administration

Desirable Criteria

• Customer service qualification or training

Experience

Essential Criteria

• Experience with validation and RTT pathways
• Proven administrative experience
• Experience in a high-volume customer care environment

Desirable Criteria

• Experience within the NHS administrative roles
• Experience in admissions roles

About Us

In February 2021, the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, creating a leading centre for heart and lung disease care and research. Our merger offers a unique opportunity to develop a world-renowned heart and lung centre, providing top-quality patient care and pioneering research.

We pride ourselves on clinical excellence, high-quality teaching, and research. As part of King’s Health Partners, an accredited UK academic health sciences centre, we benefit from dedicated research facilities and a NIHR Biomedical Research Centre.

Patients are central to our mission, and we are committed to delivering the best possible patient experience alongside safe, high-quality care. Our hospital has maintained a low mortality rate and received a 'good' rating from the Care Quality Commission, with our adult community services rated 'outstanding'.

Contact

For further details or informal visits, please contact:

• Name: Alice Andersen
• Job Title: Service Manager
• Email: [e-mail]