Patient Pathway Co-ordinator

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity has arisen for a Patient Pathway Coordinator within a leading NHS Trust. This role is pivotal in managing the patient pathway efficiently, ensuring high levels of satisfaction among patients and clinicians. You will work closely with a multi-disciplinary team to streamline processes from referral to discharge, adhering to established SOPs. The ideal candidate will possess strong organisational and communication skills, with a proactive approach to managing challenges. Join a dynamic healthcare environment committed to excellence and innovation in patient care.

Qualifications

• Minimum of 3 years medical secretarial/pathway administration experience.
• GCSE A Level or equivalent standard of education required.

Responsibilities

• Manage patient pathways from referral to discharge.
• Ensure compliance with local and national targets.

Skills

Organisational Skills

Communication Skills

Medical Terminology

IT Competence (Word, Excel, Outlook)

Proactive Initiative

Education

GCSE A Level or equivalent

Office Management Skills

Tools

CRS

EPR

Job description

Social network you want to login/join with:

Patient Pathway Co-ordinator, London Borough of Newham

col-narrow-left

Client:

Barts Health NHS Trust

Location:

London Borough of Newham, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ae3f2829c9f5

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Job overview

An exciting opportunity has arisen for a Patient Pathway Co coordinator within the Acute Medicine POD at Newham General Hospital.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. The potential candidate will be responsible for leading the Trust on the management of the patient tracking list for all patients on an active 18 week pathway, ensure 2 week wait targets are met and all other local and national targets.

You will also be expected to demonstrate a high level of prioritising, organisational and communication skills.

If you consider yourself to be organised, hard working, can cope under pressure and dedicated to ensuring we meet the needs of our patients then this is the job for you!

Main duties of the job

An exciting opportunity has arisen for a Patient Pathway Co coordinator within the Acute Medicine POD at Newham General Hospital.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. The potential candidate will be responsible for leading the Trust on the management of the patient tracking list for all patients on an active 18 week pathway, ensure 2 week wait targets are met and all other local and national targets.

You will also be expected to demonstrate a high level of prioritising, organisational and communication skills.

If you consider yourself to be organised, hard working, can cope under pressure and dedicated to ensuring we meet the needs of our patients then this is the job for you!

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

“The full job description provides an overview of the key tasks and responsibilities of the role, and theperson specification outlines the qualifications, skills, experience, and knowledge required. For both
documents, please view the attachment/s below.”

Person specification

Qualifications

• GCSE A Level or equivalent standard of Education
• Supervisory or office management skills equivalent to certificate level

Experience

• Minimum of 3 years medical secretarial/pathway administration experience

Skills

• Proactive with the ability to use own initiative
• Able to present a positive image of her/himself and the service
• Ability to self reflect, to carry out tasks of own role and identify what s/he needs to learn to able to do current job better
• Ability to take an active role in agreed learning activities and keep a record of them
• Knowledge of national targets with respect to the patient pathway. A sound knowledge and demonstrable competence re 18 week referral to treatment rules
• Ability to use and maintain resources efficiently and effectively and encourage others to do so.
• Acts responsibly as a team member and seeks help if necessary
• A proven record of being able to work within set timeframes working to priorities and deadlines
• Able to monitor quality of own work and others
• Ability to produce and present written reports and correspondence of a high calibre
• Competence with a range of IT packages, e.g. CRS and EPR
• Methodical and logical approach to work prioritisation and planning
• To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation
• Ability to provide constructive opinions and views on ideas for service improvement
• Flexible approach to the planning and coordination of patient pathways to ensure maximum use of clinical time
• The ability to plan and co-ordinate activities and changes to systems or standards

Knowledge

• AMSPAR or equivalent e.g. a good level of medical terminology
• ECDL or equivalent experience e.g. experience of a range of IT packages such as word, excel, outlook and power point
• Awareness of patient pathways
• Understanding of patient priorities and performance targets
• Knowledge of healthcare administrative systems and processes

Communication

• Highly developed communication skills with experience of dealing with patient’s anxiety in a reassuring manner. An ability to communicate professionally at all levels