Patient Pathway Business Analyst

Salt Search; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Salt Search seeks an experienced Business Analyst to support the CRM-based patient portal implementation, focusing on the end-to-end patient pathway and integration with medical records.

You will map the patient journey, capture business, clinical and user requirements, and define CRM and portal specifications. You will work with clinical, operational, IT, CRM and data teams to ensure a joined-up patient experience and compliant data flows.

Qualifications

• Experience in healthcare or regulated environments is preferred.
• Experience implementing CRM, client/patient portals or workflow systems.
• Strong skills in process mapping and requirements elicitation.
• Experience with system integrations and data flows is beneficial.
• Experience supporting testing and UAT activities.
• Healthcare systems (EPR/EMR/PAS) or patient pathway exposure desirable.

Responsibilities

• Map the end-to-end patient pathway from referral to discharge.
• Capture and document business, clinical and user requirements.
• Document as-is and to-be processes, identify gaps and improvements.
• Define CRM and patient portal requirements including records, apps and forms.
• Collaborate with clinical, operational, IT, CRM and data teams.
• Define data and integration requirements between CRM, portal and medical records.
• Produce user stories, process maps and acceptance criteria.
• Support solution design, testing, UAT and implementation.
• Ensure requirements address patient experience, data protection and security.

Skills

Business analysis

CRM implementation

Process mapping

Requirements gathering

Stakeholder management

System integrations

Testing & UAT support

Healthcare/regulatory knowledge

Job description

We are seeking an experienced Business Analyst to support the implementation of a CRM-based patient/client portal, with a strong focus on the end-to-end patient pathway and integration with medical patient records.

Key Responsibilities

• Map the end-to-end patient pathway, from referral/enquiry through assessment, treatment, follow-up and discharge.
• Capture and document business, clinical and user requirements.
• Map as-is and to-be processes, identifying gaps and opportunities for improvement.
• Define requirements for the CRM and patient portal, including patient records, appointments, communications, documents, forms and pathway tracking.
• Work closely with clinical, operational, IT, CRM and data teams.
• Define data and integration requirements between the CRM, portal and existing medical record systems.
• Produce user stories, process maps and acceptance criteria.
• Support solution design, testing, UAT and implementation.
• Ensure requirements consider patient experience, data protection, information governance and security.

Experience Required

• Strong Business Analysis experience, ideally within healthcare or another regulated environment.
• Experience implementing CRM, client/patient portals or workflow systems.
• Strong process mapping, requirements gathering and stakeholder management skills.
• Experience with system integrations and data flows.
• Experience supporting testing and UAT.
• Healthcare systems, EPR/EMR/PAS or patient pathway experience would be highly desirable.

Key Objective

To ensure the new CRM and patient portal provides a clear, joined-up view of the patient journey, enabling staff and patients to understand where the patient is in their pathway, what has happened, and what needs to happen next.

Rates depend on experience and client requirements