ILD Admin Support

Royal Papworth Hospital NHS Foundation Trust; Cambridge; On-site; GBP 23,000 - 25,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust is seeking an independent, organised administrator to join the busy Interstitial Lung Disease (ILD) team in Cambridge. You will provide high-quality administrative support to a multidisciplinary team, prioritising tasks to ensure timely patient journeys and efficient clinic coordination.

The role involves coordinating electronic notes, letters, referrals, and documentation, with liaison to clinical and non-clinical staff.

Qualifications

• Administrative qualification at Level 3 such as NVQ or BTEC, or equivalent experience.
• English & Maths to GCSE standard.
• European Computer Driving Licence (ECDL)/equivalent qualification or experience.

Responsibilities

• Calling patients to prompt blood tests for re-prescribing antifibrotics.
• Monitoring and triaging the Nurses' generic email inbox.
• Chasing vital checks such as blood and liver function monitoring.
• Coordinate Virtual clinics.
• Monitoring the PIFU (Patient Initiated Follow Up) Access plan list.
• Cross covering within the wider ILD admin team.

Skills

Microsoft Office

Attention to detail

Teamwork

Communication

Education

Administrative qualification Level 3 (NVQ/BTEC)

GCSE English & Maths

ECDL or equivalent

Tools

MS Office Suite

Job description

This is an exciting opportunity for an independent, organised and motivated administrator to come and work as part of our busy Interstitial Lung Disease (ILD) team!

About the team/department

This is a busy role based with the ILD team. Our specialist clinicians support and treat patients with ILD. There is a positive and supportive culture within the department and the whole team works hard to ensure new members receive a warm welcome.

Diversity

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

Please note that you will not have face to face patient contact as part of this role.

This role involves providing a high quality, patient focused, efficient and complete administrative to the Multidisciplinary team within the Thoracic and Ambulatory Directorate. There will be particular responsibility to proactively monitor and track patient pathways in order to ensure that patient journeys are processed in a timely and efficient manner in line with nationally and locally defined targets. The post holder will liaise with senior clinical and non-clinical staff both internally and externally.

The post holder will need to prioritise tasks to provide a patient focused, high quality, efficient and complete administrative support service.

There is a need to work as an effective team member to deliver a high-quality administration support.

The post holder will need to provide a co-ordinated but flexible approach to the organisation of patient's electronic notes, letters, referrals, and documentation.

The post involves working within a multi-disciplinary team including clinicians, managers, and other administrative staff in a professional manner in written, verbal, and electronic formats.

• Calling patients to prompt blood test for re-prescribing of antifibrotics
• Monitoring and triaging of Nurses generic email inbox
• Chasing of vital checks such as blood and liver function monitoring
• Coordinate Virtual clinics.
• Monitoring of the PIFU (Patient initiated Follow Up) Access plan list
• Cross covering when required within the wider ILD admin team.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Person specification

Qualifications

• Administrative qualification at Level 3 such as NVQ or BTEC, or equivalent experience
• English & Maths to GCSE standard
• European Computer Driving Licence (ECDL)/equivalent qualification or experience

Experience

• Previous experience of using Microsoft Office Applications
• Previous experience of working in an office environment
• The ability to communicate basic or sensitive information to colleagues, patients, and relatives
• The ability to pay close attention to detail in written and electronic communication and information storage
• The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department
• The ability to make changes to own practice and offer suggestions for improving services
• Demonstrates personal duty of care in relation to the safe use of equipment and other resources
• Maintains the quality in own work and encourages others to do
• Ability to work freely and independently to negotiate and book patient admissions/ appointments
• Ability to work under pressure to meet deadlines
• Ability to treat all employee and other hospital information confidentially
• Recognition of factors in maintaining own and others health, safety and security
• Supportive of equality and values diversity
• To be able to sit for long periods of time in a Call Centre setting with VDU + headphones
• Previous experience in minute taking
• Previous experience of working in the NHS
• Previous experience of using Medical Terminology

Additional Criteria

As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Reference number

175-2627-1805

Job locations

Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY

Agenda for Change