Patient Pathway Administration Clerk

NHS; Swansea; On-site; GBP 24,000; Full time

Job summary

An exciting opportunity has arisen in the Patient Pathway Team at NHS Swansea Bay University Health Board. The role involves providing patient-focused support, ensuring accurate patient information management, and requires strong organizational and communication skills. This fixed-term position offers a chance to develop professionally within a leading healthcare organization.

Qualifications

• Good educational background required.
• Qualifications in word-processing and spreadsheets essential.
• Excellent communication and presentation skills needed.

Responsibilities

• Provide patient-focused support service.
• Update patient information on administration systems.
• Handle sensitive and confidential information.

Skills

Organizational skills

Communication skills

IT skills

Interpersonal skills

Attention to detail

Confidentiality

Education

Good educational background

Qualifications in word-processing, spreadsheet, database

Tools

Microsoft Office

Job description

Job summary

*** Fixed Term - 12 Months Due to Funding

If you are internal to the NHS and are interested in applying for a secondment position, you will need to obtain permission from your current line manager prior to applying.

An exciting development opportunity has arisen in the Patient Pathway Team.

This team is responsible for providing a patient-focused support service.

This is achieved by ensuring that the most current information on a patient is updated on all appropriate administration systems to provide a high-quality, efficient, and effective patient-based information system.

Main duties of the job

Good organizational and communication skills, as well as IT skills, are essential for this post. You will be required to have a flexible approach according to the needs of the service. You must have excellent interpersonal skills and a non-judgmental approach. A sound understanding of confidentiality is essential.

This post is fixed term for 12 months due to funding.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK, we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organization.

You might be a nurse or doctor, maybe you specialize in a health science/therapy, or can offer skills in support services - we have a job for you.

There are also apprenticeships, work placements, and volunteering roles available.

We are an inclusive employer and welcome applications from everyone regardless of sex, religion or belief, race, age, sexual orientation, gender identity, pregnancy, maternity leave, marital status, or disability.

Our values - Caring For Each Other, Working Together, and Always Improving - show our commitment to equality at the core of everything we do.

If you want excellent career and training opportunities while living near some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Details

Date posted: 22 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £23,970 a year

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 130-AC078-0525

Job locations: Morriston Hospital, Heol Maes Eglwys, Swansea, SA6 6NL

Job description

Full Job description and Person Specification are attached within the supporting documents or can be viewed by clicking "Apply now" to view in Trac.

Person Specification

Essential Qualifications & Knowledge

• Good educational background
• Qualifications in word-processing, spreadsheet, database
• Excellent communication and presentation skills
• Ability to handle sensitive & confidential information
• Attention to detail
• Ability to work under constant pressure in a busy environment

Desirable

• Understanding of Referral to Treatment

Essential Experience

• Competent user of Microsoft Office
• Understanding of Referral to Treatment

Desirable

• Experience of working in a team

Essential Aptitude and Abilities

• Demonstrate SBU values
• Ability to work under constant pressure
• Methodical, self-motivated, team player
• Respects confidentiality, well presented, polite, courteous, diplomatic

Desirable

• Welsh Speaker (Level 1)

Other Essential

• Ability to travel within the geographical area
• Flexible working hours to participate in a rotating shift pattern over 7 days

Additional requirements

This post is subject to a Disclosure and Barring Service check and requires a submission for Disclosure to check for any criminal convictions.

Applications from those requiring Skilled Worker sponsorship are welcome and will be considered alongside other applications. Further info is available on the UK Visas and Immigration website.

From 6 April 2017, applicants for UK entry clearance must present a criminal record certificate from each country of residence over 12 months in the past 10 years. Guidance is available online.

Employer details

Employer: Swansea Bay University Health Board

Address: Morriston Hospital, Heol Maes Eglwys, Swansea, SA6 6NL

Website: https://sbuhb.nhs.wales/