Patient Navigator

The Great Western Hospitals NHS FT; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

The Great Western Hospitals NHS Foundation Trust is seeking a dedicated administrator to support cancer pathways, track diagnostic investigations, and coordinate post-MDT follow-ups. The role emphasizes accurate data input, effective communication with patients, carers, and GP practices, and participation in monthly PTL meetings.

Training will be provided to support a new starter in this role, with a focus on patient-centered care and timely pathway delivery.

Responsibilities

• 1. Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
• 2. Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences reducing risk of wasted appointments.
• 3. Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathway or inappropriately referred.
• 4. Book post-MDT follow up appointments for certain tumour sites
• 5. Track & chase surgical/tertiary hospital investigations including PET scans
• 6. Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites

Job description

Responsibilities

1. 1. Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
2. 2. Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences reducing risk of wasted appointments.
3. 3. Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathway or inappropriately referred.
4. 4. Book post-MDT follow up appointments for certain tumour sites
5. 5. Track & chase surgical/tertiary hospital investigations including PET scans
6. 6. Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites

We are looking for a motivated, organised and enthusiastic team player to join an established team.

Training will be provided to support a new starter in this role.

The individual will have an eye for detail ensuring accurate data input in line with National Cancer Waiting Times Guidance, Quality Surveillance and COSD and good communication skills.

This important role is to help support and navigate patients, their families and carers through Cancer pathways ensuring that the service's prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. The individual will be expected to work independently within the appropriate policies and procedures for the service.

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.