Patient Liaison Officer

Circle Health Group; Harrogate; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading healthcare group seeks to enhance services as a self-pay coordinator. Responsibilities include converting patient enquiries into procedures, ensuring quality service while meeting targets. The ideal candidate will demonstrate strong communication skills, proficiency in MS Office, and a commitment to patient interaction.

Benefits

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Numeric proficiency required.
• Excellent command of the English language, both written and verbal.

Responsibilities

• Convert self-pay enquiries to procedures within targets.
• Ensure quality service for self-pay patients.
• Facilitate necessary access for patients.

Skills

Proficient in MS Outlook

Proficient in Excel

Proficient in Word

Excellent command of the English language

Excellent telephone manner

Interpersonal skills

Job description

Social network you want to login/join with:

Applicants should meet the following criteria:

• Numeric
• Proficient in MS Outlook, Excel and Word
• Excellent command of the English language, both written and verbal
• Excellent telephone manner and interpersonal skills

Duties of this role include:

• To convert appropriate self-pay enquiries and consultations to self-pay procedures within CHG against pre-agreed targets
• To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
• To facilitate necessary access times and information required for patients to convert to procedure
• To appropriately influence patients to choose CHG for their procedure

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.