Patient-Focused Medical Secretary & Front Desk

Confidential; Greater London; Vor Ort; GBP 33.000 - 37.000; Vollzeit

Zusammenfassung

Confidential in the United Kingdom is seeking two Medical Secretaries / Front of House professionals to join a leading healthcare team. As a key member of the administrative and front-of-house team, you will play a vital role in providing comprehensive secretarial and operational support to clinicians while ensuring a seamless experience for patients.

You will manage front desk duties, handle calls and emails, assist with billing and admin, and coordinate appointments while maintaining patient

Qualifikationen

• Exceptional professionalism in communication and conduct.
• Warm, approachable demeanor with a patient-focused mindset.
• Strong organisational skills and attention to detail.
• Flexibility to adapt to a busy clinic.
• Proactive problem-solving with minimal direction.
• Calm composure under pressure.

Aufgaben

• Provide a warm and polished welcome to patients, visitors, and clinicians.
• Manage telephone, email, and face-to-face enquiries with professionalism and sensitivity.
• Coordinate appointments, investigations, referrals, and follow-ups.
• Prepare and manage clinical correspondence accurately and promptly.
• Maintain up-to-date patient records and process clinical documentation efficiently.
• Liaise professionally with patients, consultants, hospitals, and insurers.
• Ensure correct invoicing of appointments and timely processing of payments.
• Support billing processes including same-day invoicing where applicable.
• Collaborate with front-of-house and clinical teams and cover during busy periods.

Kenntnisse

Communication

Customer service

Organization

Flexibility

Problem solving

Calm under pressure

Jobbeschreibung

Confidential in the United Kingdom is seeking two Medical Secretaries / Front of House professionals to join a leading healthcare team. As a key member of the administrative and front-of-house team, you will play a vital role in providing comprehensive secretarial and operational support to clinicians while ensuring a seamless experience for patients.

You will manage front desk duties, handle calls and emails, assist with billing and admin, and coordinate appointments while maintaining patient