Patient flow Support worker

James Paget University Hospitals NHS Foundation Trust; Great Yarmouth; On-site; GBP 21,000 - 26,000; Full time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking a Patient Flow Support Worker to help coordinate patient discharges and movement through the hospital, liaising with ward teams, clinical staff, therapists, discharge services and external partners.

You will monitor patient pathways, maintain accurate discharge information, and respond to enquiries while supporting daily operational and administrative duties within the Patient Flow team.

Qualifications

• Excellent communication and organisational skills.
• Ability to manage competing priorities in a busy environment.
• Commitment to confidentiality and professional conduct.

Responsibilities

• Coordinate patient discharges, transfers and repatriations with ward teams and discharge services.
• Liaise with clinical staff, therapists and external partners to progress patient pathways.
• Identify delays or barriers to discharge and escalate appropriately.
• Maintain accurate and confidential patient records and discharge information.
• Support day-to-day operational and administrative tasks for the Patient Flow team.

Tools

OPTICA

WardBoard

Job description

The Patient Flow Support Worker is an integral member of the Patient Flow team, providing practical and administrative support to help facilitate the safe, effective and timely movement of patients through the hospital.

The post holder will work closely with Patient Flow colleagues, ward teams, clinical services, discharge teams and relevant partner organisations to support the coordination of patient pathways and discharge activity. They will assist with maintaining accurate and up-to-date patient information, following up agreed actions, identifying potential delays and escalating issues appropriately.

The role requires excellent communication and organisational skills, with the ability to work effectively in a busy and changing operational environment. The post holder will manage competing priorities, maintain confidentiality and provide a professional and responsive service to colleagues, patients and external partners.

Through effective coordination and administrative support, the Patient Flow Support Worker will contribute to reducing avoidable delays, supporting timely discharge, improving patient flow and helping the organisation make the best use of available bed capacity., The Patient Flow Support Worker will provide day-to-day operational and administrative support to the Patient Flow team, helping to ensure patients move safely and efficiently through the hospital.

Key duties include supporting the coordination of patient discharges, transfers and repatriations; liaising with ward teams, clinical staff, therapists, discharge services and external partners to progress patient pathways; and identifying and escalating delays or barriers to discharge.

The post holder will use OPTICA and WardBoard daily to monitor patient pathways, maintain accurate discharge information and undertake reconciliation between systems, following up discrepancies and outstanding actions.

The role will also support patient transport arrangements, operational and discharge meetings, data collection and general administrative duties. The post holder will respond to telephone and email enquiries, maintain accurate and confidential patient records, and work flexibly in response to changing operational pressures.

The role requires effective communication and close working with multidisciplinary and partner teams to support timely discharge, effective patient flow and appropriate use of hospital capacity. Further duties are detailed within the full Job Description and Person Specification

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.