Patient Flow Coordinator

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a Patient Flow Coordinator (Band 4) to support the Interventional Radiology department at New Cross Hospital in Wolverhampton. This full-time role focuses on coordinating inpatient, outpatient, cancer and urgent bookings, ensuring smooth patient pathways and timely information for safe diagnostics and treatment.

You will liaise with referrers, wards and services, manage telephone enquiries and use systems such as Web Portal, PACS and PAS.

Qualifications

• Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.
• Experience in NHS environment preferred.
• Strong administrative and computer literacy.

Responsibilities

• Provide all administrative services involved in managing patient bookings for Interventional Radiology.
• Coordinate inpatient, outpatient, cancer and urgent bookings with referrers, wards and portering services.
• Handle incoming telephone communications in a friendly, prompt and professional manner.
• Use computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE and Teletracking (training provided).
• Collate data and provide throughput, capacity and demand analysis.

Skills

Communication

Prioritisation

Organization

Education

GCSEs including English Language

Tools

Microsoft Office

Job description

Main area Administrative Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (May include weekends, bank holidays and evenings) Job ref 225-DIV3-8176707

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site New Cross Hospital Town Wolverhampton Salary £28,392 - £31,157 Per annum, pro rata for part time staff Salary period Yearly Closing 28/08/2026 12:00

Patient Flow Coordinator

Band 4

Job overview

The Radiology Directorate at The Royal Wolverhampton NHS Trust is a busy, forward‑thinking service committed to delivering high‑quality patient care. We are seeking an organised, motivated and proactive individual to join us as Patient Flow Coordinator, supporting smooth and efficient patient movement through our Interventional Radiology department at New Cross Hospital.

You will play a key role in coordinating inpatient, outpatient, cancer and urgent bookings, ensuring that patients are prioritised appropriately and that all necessary information is in place to support a seamless diagnostic and therapeutic journey.

As outlined in the Job Description, you will coordinate the flow of patients through the Radiology department ensuring a high standard of care and communication at all times and act as a central point of contact for patients, referrers and clinical teams.

We are looking for candidates with strong administrative experience, excellent communication skills, and the ability to work effectively under pressure. Flexibility is essential, as the role requires working a standard 37.5‑hour week with early, late and occasional weekend shifts to support service needs.

Applicants should review the attached Job Description and Person Specification carefully to ensure they meet the essential criteria before applying.

Main duties of the job

To provide all administrative services involved in managing patient bookings for specialty areas within Interventional Radiology.

To coordinate inpatient, outpatient, cancer and urgent bookings for patients. This will involve liaising with referrers, wards, portering services, interpreting services, transport services and Allied Health Professionals.

To manage incoming telephone communications and direct queries to the appropriate departments/staff. You will have an excellent telephone manner and you will be able to deal with calls from patients and referrers into the service in a friendly, prompt and professional way.

To use a variety of computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE and Teletracking. Training will be provided.

To perform a variety of other administrative duties required for coordinating patient flow through the department/service.

To collate data and provide statistical analysis of throughput, capacity & demand.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Person specification

Personal Statement

• In 200 words or fewer please describe the skills you have for this role

Qualifications

• Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.

Experience

• Previous experience of working in a similar patient / public focused environment
• Computer literate with a working knowledge of Microsoft Office
• Knowledge and experience of working in an NHS environment.

Skills

• Ability to prioritise workload and work effectively & efficiently unsupervised
• Excellent communication skills and ability to liaise with patients and colleagues at different levels.

Flexible Working

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications

Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa orSkilled Worker Visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.