Patient Flow Co-ordinator

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a patient flow co-ordinator to support Radiology bookings across CT, MRI, US and Plain Film departments. You will coordinate inpatient, outpatient, cancer and urgent bookings, liaise with referrers, wards, transport and interpreting services, and handle patient communications with professionalism.

Flexible working and training will be provided; a proactive approach to service improvement will be valued, along with strong organisational skills and

Qualifications

• Experience working with a wide range of digital and patient systems.
• Previous experience in a Radiology or patient-facing administrative role.
• Experience handling confidential information.

Responsibilities

• Provide all administrative services involved in managing patient bookings for Radiology.
• Coordinate inpatient, outpatient, cancer and urgent bookings across Radiology, liaising with referrers, wards, portering and transport services.
• Manage incoming telephone communications with patients, referrers and staff in a friendly, prompt and professional manner.
• Use a variety of computer-based systems (Web Portal, Soliton, PACS, PAS, ePMA, ICE and Teletracking); training will be provided.
• Perform other administrative duties to coordinate patient flow through the department/service.
• Collate data and provide statistical analyses of throughput, capacity and demand.

Skills

Strong organisational skills

Problem-solving

Autonomous decisions

Job description

Are you interested in a career in healthcare workflow management that allows you to make a real difference?

Radiology is a thriving, innovative, integral service. As a patient flow co-ordinator, you will assist the clinical teams in the CT, MRI, US & Plain Film departments to improve the patient journey.

Our department is going through an exciting period of positive change, and we are committed to growing our workforce to meet the expanding demands of the service. Candidates should have significant experience in an administrative position and be able to demonstrate some service set-up involvement and proficiency.

The standard roster will be 37.5h per week and will require flexibility to work across both the Cannock CDC site and the New Cross Radiology department . Shifts may include earlies, lates and weekends.

It is important that your application meets the minimum requirements of the person specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements.

You will be notified electronically whether your application was successful.

Applications who are successful will be invited to interview using the email address provided within your application. Please check your email account regularly.

Main duties of the job

To provide all administrative services involved in managing patient bookings for all specialty areas within Radiology.

To co-ordinate inpatient, outpatient, cancer and urgent bookings for patients across all services in Radiology. This will involve liaising with referrers, wards, portering services, interpreting services, transport services and Allied Health Professionals.

To manage incoming telephone communications and direct queries to the appropriate departments/staff. You will have an excellent telephone manner and you will be able to deal with calls from patients and referrers into the service in a friendly, prompt and professional way.

To use a variety of computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE (limited access to view only status for bloods and lab results) and Teletracking. Training will be provided.

To perform a variety of other administrative duties required for co-ordinating patient flow through the department/service.

To collate data and provide statistical analysis of throughput, capacity & demand.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Person specification

Skills

• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to problem-solve and make autonomous decisions.

Experience

• Experience working with a wide range of digital and patient systems.
• Previous experience in a Radiology or patient-facing administrative role.
• Experience with managing confidential information.

Communication

• Exceptional written communication skills and ability to produce good, accurate correspondence.
• Excellent communication skills and telephone manner, with the ability to engage with other healthcare professionals, patients and managers.

Process

• Able to demonstrate involvement in quality improvement projects and is open to change and innovation.
• Has recognised a need for change and implemented this using own initiative.

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. nursing and midwifery council, general medical council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit Health and Care Worker Visa orSkilled Worker Visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.