Senior Clinical Support Worker

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Supportive workplace

Job summary

The Royal Wolverhampton NHS Trust is seeking a dedicated healthcare support role to assist the ward/department team under supervision. You will provide patient care as delegated, contribute to care environment improvements, and ensure adherence to policies and confidentiality.

Key duties include welcoming patients and visitors, reporting changes to the registered practitioner, supporting the clinical team, participating in emergencies, and maintaining hygiene and dignity in patient care.

Qualifications

• Experience in care settings.
• GCSE level qualification.
• Care certificate or equivalent.

Responsibilities

• Welcome and orientate patients, carers, relatives and visitors with care and compassion.
• Report changes in patient’s physical or psychological needs to the registered practitioner.
• Provide support to the registered practitioner and other clinical team members.
• Initiate and participate in emergencies (cardiac arrest, falls, deteriorating condition).
• Assist in patient transfer and escort within the ward/department.
• Carry out basic personal care and maintain patient hygiene as required.

Skills

Communication

Patient care

Teamwork

Education

GCSE

Care certificate

Job description

Be an integral member of the ward/department team working under the direct or indirect supervision of a registered practitioner.

Be responsible for providing care to patients as delegated by the registered practitioner following the completion of specific competencies.

Contribute to the maintenance of care environment and quality initiatives to enhance patient care.

Ensure that their practice adheres to policies, procedures and competencies.

Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues

Main duties of the job

Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion.

Report any observed changes in the patient’s physical or psychological needs to the registered practitioner.

Provide support to the registered practitioner, and as required by other members of the ward / department clinical team.

Initiate and participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition.

Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner.

Undertake Care after Death for deceased patients ensuring that all religious and cultural wishes are adhered with.

Assist in the maintenance of the patient’s individual hygiene requirements, including supporting/ undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail care etc. Ensure any concerns or changes in the patients' condition are reported to the registered practitioner.

Ensure pro-active measures are in place to support the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner.

Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Communicate effectively and maintain good relationships with patients, relatives, and healthcare practitioners.

Ensure that consent is obtained prior to delivering all aspects of patient care.

Undertake duties as directed by the registered practitioner in relation to all verbal and written communications, ensuring messages and communications are passed to other team members, as required.

Listen to and value the views of patients and their relatives and / or on their experience and discuss this with registered practitioners to improve care and patient experience.

Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required.

Infection Prevention and Control

In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to.

Maintain cleanliness in the work environment in line with Health and Safety and Infection Prevention policies and guidelines.

Prepare and maintain environments for clinical procedures under the direction of a registered practitioner.

General Ward/Department Duties

Organise the supply and maintenance of materials and ward or department equipment, ensuring they are placed in the correct area and present no hazards to staff, patients, or visitors.

Assist in the transfer of materials and equipment as requested.

Clean and return equipment used in procedures and treatments or dispose of as appropriate.

Assist with the checking and recording of deliveries to the clinical areas against original orders.

Assist with stock rotation, minimising the risk of equipment being out of date.

Report any accidents or potential hazards involving self/patients/other staff/visitors/equipment to the registered practitioner in charge and via the datix reporting system.

Chaperoning the patient in accordance with policy ensuring support to the patient in accordance with Trust policies and procedures

Support the induction and orientation of new team members.

Use IT systems where appropriate and trained to do so, to record patient information

Person specification

• Experience
• GCSE
• Care certificate

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit Health and Care Worker Visa or Skilled Worker Visa.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.