Customer Care Advisor — Elevate Patient Experiences

ZEISS Group; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Global leader in optics

Professional development

Training opportunities

Collaborative environment

Develop optical knowledge

Job summary

ZEISS is looking for a Customer Care Advisor to join our Birmingham office. You will be the first point of contact, delivering a high-quality customer experience and resolving queries across telephone, email, and live chat.

You will collaborate with the Customer Care team and across the business, using Salesforce and Microsoft applications to support day-to-day activities and drive first-contact resolution while prioritising workload and customer satisfaction.

Qualifications

• Previous experience in a customer service environment.
• Demonstrable experience delivering a high-quality customer experience.
• Customer-centric approach with focus on understanding customer needs.
• Professional communication skills across telephone, email and live chat.
• Proficient using Microsoft applications and Salesforce.
• Proactive mindset with continuous improvement.
• Strong time management and prioritisation skills.
• Ability to commute to Birmingham facility.
• Desirable: experience in the optical industry.

Responsibilities

• Act as a first point of contact for customers and deliver a high-quality experience.
• Provide excellent customer service and create positive experiences.
• Promptly respond to and resolve customer queries and issues.
• Strive for first-contact resolution wherever possible.
• Communicate professionally via telephone, email, live chat and other channels.
• Collaborate with colleagues to resolve queries and provide effective solutions.
• Support customers to ensure high levels of satisfaction.
• Take a proactive, customer-centric approach to service delivery.
• Manage and prioritise workload to respond promptly.
• Use Microsoft applications and Salesforce to support daily activities.
• Contribute to continuous improvement within the Customer Care function.

Skills

Customer service

Communication skills

Customer-centric mindset

Time management

Collaboration

Proactive attitude

Tools

Salesforce

Microsoft Office

Job description

ZEISS is looking for a Customer Care Advisor to join our Birmingham office. You will be the first point of contact, delivering a high-quality customer experience and resolving queries across telephone, email, and live chat.

You will collaborate with the Customer Care team and across the business, using Salesforce and Microsoft applications to support day-to-day activities and drive first-contact resolution while prioritising workload and customer satisfaction.