Patient Experience Public Involvement Project Manager - Specialist Children's Services

NHS Ayrshire & Arran; Templeton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Job summary

NHS Greater Glasgow and Clyde is seeking a dedicated engagement professional to strengthen patient and family involvement across Specialist Children’s Services. You will design and deliver engagement activities, support service improvement through feedback, and work with diverse communities to place young voices at the heart of service planning and design.

The role requires experience in public involvement, strong communication skills, and the ability to manage multiple priorities within a

Qualifications

• Degree level qualification or equivalent experience.
• Significant experience in community engagement, participation or public involvement.
• Knowledge of Patients’ Rights (Scotland) Act 2011 and Community Empowerment (Scotland) Act 2015.
• Understanding of legislative, policy and statutory requirements related to community engagement.
• Experience in developing engagement plans, stakeholder mapping and consultations.
• Knowledge of engagement methods, tools, techniques and evaluation approaches.
• Experience in designing, facilitating and delivering training programmes.
• Understanding of quality improvement methodologies in service development.
• Knowledge of equalities and human rights legislation and best practice.
• Experience of analyzing qualitative and quantitative data.
• Experience of performance management and measuring outcomes.
• Understanding of project management principles.
• Strong IT skills with relevant software.
• Excellent written, verbal, presentation and facilitation skills.
• Ability to communicate complex information clearly to varied audiences.
• Strong interpersonal, influencing and relationship-building skills.
• Ability to manage competing priorities and work to deadlines.
• Commitment to continuous professional development.
• Ability to travel across NHS Greater Glasgow and Clyde.

Responsibilities

• Support SCS in meeting statutory responsibilities for public engagement and participation.
• Design, deliver and evaluate engagement activities with children, young people, families and communities.
• Provide expert advice to staff and clinical teams on engagement approaches.
• Support service improvement through patient and carer feedback.
• Develop and deliver training programmes.
• Produce reports and analyse engagement data.
• Maintain partnerships with stakeholders and community groups.
• Lead on digital engagement approaches and social media/communication initiatives.
• Ensure engagement activities are inclusive, transparent and compliant with legislation and policy.

Skills

Community engagement

Public involvement

Stakeholder mapping

Training delivery

Data analysis

Project management

IT skills

Communication

Interpersonal skills

Travel flexibility

Education

Degree level qualification or equivalent experience

Tools

Microsoft Office

Data analysis tools

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen within Specialist Children’s Services (SCS), NHS Greater Glasgow and Clyde, to support the development of patient engagement and experience across Community Paediatrics, CAMHS and Acute Paediatrics. The post holder will play a key role in ensuring that children, young people and families are involved in shaping services, with a strong focus on partnership working, participation and person-centred care. Working closely with the Patient Experience and Public Involvement (PEPI) team, you will help place the voices of children, young people, parents and carers at the heart of service planning, design and improvement.

Duration, Location, and Working Pattern

Fixed Term Role - 23 Months

Templeton Business Centre

36 Hours (9am - 5pm)

Key Responsibilities

Reporting directly to the Patient Experience and Public Involvement Manager, the post holder will support Specialist Children’s Services in meeting its statutory responsibilities for public engagement and participation. The role involves designing, delivering and evaluating engagement activities with children, young people, families, carers and communities; providing expert advice and guidance to staff and clinical teams on best practice engagement approaches; supporting service improvement through patient and carer feedback; developing and delivering training programmes; producing reports and analysing engagement data; maintaining strong partnerships with stakeholders, voluntary organisations and community groups; leading on innovative digital engagement approaches; contributing to social media and communication initiatives; and ensuring that engagement activities are inclusive, transparent and aligned with relevant legislation, policies and quality improvement frameworks.

Knowledge, training, qualifications and/or experience required to do the job

• Degree level qualification or equivalent experience.
• Significant experience working in a community engagement, participation or public involvement role.
• Knowledge of the Patients’ Rights (Scotland) Act 2011 and Community Empowerment (Scotland) Act 2015.
• Understanding of legislative, policy and statutory requirements relating to community engagement and participation.
• Experience of developing and implementing engagement plans, stakeholder mapping and consultation processes.
• Knowledge of a range of engagement methods, tools, techniques and evaluation approaches.
• Experience of designing, facilitating and delivering training programmes.
• Understanding of quality improvement methodology and its application within service development.
• Knowledge of equalities and human rights legislation and best practice.
• Experience of analysing and reporting on qualitative and quantitative data.
• Experience of performance management and measuring outcomes against strategic objectives.
• Understanding of project management principles.
• Strong IT skills and proficiency in software packages relevant to the role.
• Excellent written, verbal, presentation and facilitation skills.
• Ability to communicate complex information clearly to a variety of audiences.
• Strong interpersonal, influencing and relationship-building skills.
• Ability to manage competing priorities and work to tight deadlines.
• Commitment to continuous personal and professional development.
• Ability to travel throughout NHS Greater Glasgow and Clyde.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.