Patient Experience Lead

NHS Tayside; Dundee; Presencial; GBP 43.000 - 53.000; Jornada completa

Descripción de la vacante

NHS Tayside in Dundee is seeking an engaged and motivated Patient Experience Co-ordinator to lead all aspects of patient and carer feedback. The role involves managing feedback and complaints in line with the NHS Scotland Complaints Handling Procedure, and working with services and leaders across the organisation to improve patient experience.

You will need to be well-organised, able to meet tight deadlines, and demonstrate strong communication, analytical, and reporting skills in a busy

Formación

• Effective interpersonal, oral and written communication skills and negotiation skills are essential for the role.
• The ability to analyse information, report writing and presentation skills, together with an excellent level of computer literacy and attention to detail are necessary.

Responsabilidades

• Coordinate all aspects of patient/carer feedback and manage this in line with the NHS Scotland Complaints Handling Procedure.
• Lead a dedicated and values‑driven team working to improve patient experience across NHS Tayside through collaborative working with services and leaders across the organisation.
• Respond to feedback and complaints within tight timescales and ensure timely, accurate communication with patients and families.

Conocimientos

Interpersonal communication

Negotiation skills

Report writing

Presentation skills

Descripción del empleo

NHS Tayside in Dundee is seeking an engaged and motivated Patient Experience Co-ordinator to lead all aspects of patient and carer feedback. The role involves managing feedback and complaints in line with the NHS Scotland Complaints Handling Procedure, and working with services and leaders across the organisation to improve patient experience.

You will need to be well-organised, able to meet tight deadlines, and demonstrate strong communication, analytical, and reporting skills in a busy