Patient Experience Lead — Feedback & Improvement

NHS Scotland; Dundee; On-site; GBP 28,000 - 32,000; Full time

Job summary

NHS Scotland invites applications for the role of Patient Experience Co-ordinator within the NHS Tayside Patient Experience team in Dundee. You will coordinate all aspects of patient and carer feedback and ensure alignment with the NHS Scotland Complaints Handling Procedure.

The successful candidate will be organised, able to work to tight deadlines, and passionate about delivering excellent customer service.

Qualifications

• Must be organised and able to work to tight timescales.
• Passionate about providing excellent customer service.
• Able to analyse information and present findings.

Responsibilities

• Coordinate patient and carer feedback across services.
• Manage feedback in line with the Complaints Handling Procedure.
• Lead a dedicated patient experience team.
• Report writing and presentation of findings to leaders.

Skills

Customer service

Communication skills

Analytical skills

Report writing

Presentation skills

Attention to detail

Computer literacy

Tools

Microsoft Office

Job description

NHS Scotland invites applications for the role of Patient Experience Co-ordinator within the NHS Tayside Patient Experience team in Dundee. You will coordinate all aspects of patient and carer feedback and ensure alignment with the NHS Scotland Complaints Handling Procedure.

The successful candidate will be organised, able to work to tight deadlines, and passionate about delivering excellent customer service.