Patient Experience Coordinator

CHEC; Loughborough; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Holidays + bank holidays

Leave buy/sell

Bonus scheme

MediCash

Refer a friend

Pension

Sick pay

Life assurance

Bluelight card discounts

Training plan

Employee discounts

Gym membership discounts

Cycle to work

Tech scheme

Job summary

CHEC in Loughborough seeks a Patient Co-Ordinator to be the first point of contact for patients, handling calls about appointments and delivering friendly, professional care. You will assist with administrative tasks while following CHEC processes and maintaining patient confidentiality.

The role emphasizes empathy, clear communication, and robust data quality with opportunities to grow as CHEC expands across the UK.

Qualifications

• An opportunity to join CHEC and provide excellent patient care.
• Role focuses on being first point of contact for patients and managing appointments.
• Must maintain high standards of patient care and confidentiality.

Responsibilities

• Be the first point of contact for patients via inbound/outbound calls.
• Perform administration duties and follow processes and procedures.
• Provide information about services and advise patients accordingly.
• Maintain data quality and patient confidentiality.

Skills

Empathy

Communication skills

Telephone etiquette

Organisational skills

Microsoft Office

Adaptability

Self-motivation

Tools

Microsoft Office & other systems

Job description

CHEC in Loughborough seeks a Patient Co-Ordinator to be the first point of contact for patients, handling calls about appointments and delivering friendly, professional care. You will assist with administrative tasks while following CHEC processes and maintaining patient confidentiality.

The role emphasizes empathy, clear communication, and robust data quality with opportunities to grow as CHEC expands across the UK.