Patient Co-Ordinator

Allscreens Nationwide Ltd; Watford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual Company Bonus scheme

Company pension

Bluelight Card- 100's of discount and

Refer a friend scheme

MediCash

Cycle to work scheme

Job summary

CHEC is seeking a Patient Coordinator to join our team in England. The role focuses on being the first point of contact for patients, handling incoming and outbound appointment calls, and performing administrative duties while adhering to procedures.

The successful candidate will communicate with empathy, maintain data quality, and ensure patient confidentiality throughout all interactions. The ideal candidate will have excellent communication and organisational skills, be self-motivated, and

Qualifications

• Experience in patient-facing roles and taking inbound/outbound calls.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Be the first point of contact for patients and manage appointment calls.
• Perform general administration tasks while following processes.
• Maintain data quality and patient confidentiality in all dealings.
• Provide information about CHEC services to patients.

Skills

Empathy

Communication

Telephone etiquette

Organisational skills

Interpersonal skills

Self-motivation

Microsoft Office proficiency

Tools

Microsoft Office

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

We are looking for someone who can.

• Support patients and be first point of contact
• To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• To provide advice to patients about the services we provide which are available to them.
• To use communication skills including empathy, tact and reassurance in handling all call
• To maintain a robust approach to data quality and patient confidentiality

What you'll bring to the role:

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

Why work for us?

• Buy and sell annual leave scheme
• Annual Company Bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Bluelight Card- 100's of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Cycle to work scheme

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust