Patient Coordinator - Cauldwell Medical Centre

NHS; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare facility in Bedford is seeking a dedicated Patient Coordinator on a one-year fixed term basis. The role involves providing a welcoming service to patients, maintaining appointment systems, and ensuring sensitive handling of information. Strong customer service and organizational skills are essential, along with the ability to work flexibly in a busy environment.

Qualifications

• Experience dealing with the general public in a customer service setting.
• Experience working within a Primary Care environment.
• Willing to work evening and Saturday shifts.

Responsibilities

• Provide an effective meet and greet service to patients and visitors.
• Handle calls and maintain the appointment system.
• Ensure patient information is processed sensitively and accurately.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

IT Skills

Communication Skills

Education

General standard of education, minimum 3 GCSEs - grades C or above, or equivalent

NVQ Level 3 in relevant subject area

Signposting and Care Navigation Certification

Tools

SystmOne

Microsoft Office

Job description

Patient Coordinator - Cauldwell Medical Centre

Cauldwell Medical Centre is looking to recruit a Patient Coordinator on a one-year fixed term basis to their team. The Patient Coordinator will provide an effective 'meet and greet' service to patients and other visitors to the practice, they will handle calls and maintain the appointment system. They will also provide a care navigation function, using signposting and information to help patients and their carers move through the health and social care system.

Main duties of the job

The post holder will be working a busy and often pressurised environment; they will therefore need to highly organised and be able to work well under pressure. The Patient Coordinator will attend to patients and other visitors with kindness, empathy and professionalism, so excellent customer services skills are required for this role. The Patient Coordinator will also ensure patient information is processed sensitively and accurately at all times so ability to pay attention to detail is essential for this role.

About us

The post holder will be part of the newly established General Practice Support Unit (GPSU). The GPSU encompasses all of the functions of primary care that support the interaction between patients and health care professionals and ensure we can deliver excellent care to our patients. It is an administrative function that supports our GP surgeries in Bedfordshire. The GPSU currently provides support to the Cauldwell Medical Centre and the two Leighton Road Surgery practices; it is based at one of the Leighton Road Surgery sites in Leighton Buzzard. The post holder will therefore have strong interpersonal skills and the ability to work flexibly with other members of the GPSU and staff at Cauldwell Medical Centre.

Job responsibilities

For full details of each role noted above, please kindly refer to the job description (JD) and person specification (PS) attached to this vacancy.

Please note

Due to the opening hours of the GPSU and associated General Practices team members will be required to work an evening and a Saturday morning on a rota.

The GPSU is based at Leighton Buzzard so Patient Coordinators should be able to (when required) travel to the GPSU. Therefore a driving licence and access to car will be essential. Travel expenses will be paid where this is required.

Person Specification

Education/ Qualifications

• General standard of education, minimum 3 GCSEs - grades C or above, or equivalent
• NVQ Level 3 in relevant subject area, or equivalent
• Evidence of commitment to on-going personal and professional development
• Signposting and Care Navigation Certification

Experience

• Significant experience of dealing with the general public and experience of office administration
• Customer Service Skills
• Experience of working within a Primary Care environment
• Experience of Signposting and Care Navigation
• Experience of using SystmOne

Skills/Abilities

• Ability to communicate clearly and effectively in English, both written and verbally
• Good interpersonal skills with the ability to work with tact and diplomacy
• Good organisational skills with the ability to prioritise workload
• High degree of accuracy in recording information
• High degree of accuracy in recording information
• IT skills (including proficient use of Microsoft Office and other packages for word processing, database work, email and internet)

Other

• Willing and able to work evening and Saturday shifts
• Awareness of and commitment to equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedford Hospital South Wing, Kempston Road