Patient Coordinator- Belfast Part Time

Eden Medical Clinic; Belfast; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Travel expenses covered

Accommodation where necessary

Job summary

Eden Medical Clinic in Belfast is seeking an exceptional Patient Coordinator to handle administrative duties and create a professional, friendly atmosphere for patients. The role emphasises thorough follow-up communications, diary management, multi-channel queries, and delivering on targets.

Part-time position with weekends and evenings, following a 6-month probation period. The candidate will communicate across phone, email, and social channels, maintain a high standard of customer service, and

Qualifications

• Strong communication skills across phone, email, and messages.
• Excellent time management and multitasking in a fast-paced environment.
• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy with an emphasis on patient care and trust.

Responsibilities

• Diary management: scheduling appointments and rescheduling as needed.
• Assist patients with queries via phone, messages and emails.
• Handle check-in and check-out to ensure a comfortable visit.
• Maintain a high standard of customer service and patient care.
• Cover absence and assist at other locations when required; travel/accommodation expenses may be covered.
• Ensure clinic stock and ordering processes are kept up to date.
• Adhere to PPE policies, GDPR, and clinic procedures.

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Belfast location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This will be a part-time position 16 hours a week.

Key Responsibilities: Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.

Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.

Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.

Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.

Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.

AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes: Positive, enthusiastic and friendly attitude.

Reliable and trustworthy

Passion for helping and connecting with people to build trust and a good rapport.

Ability to plan and manage time effectively and a drive to reach targets and goals.

Proven ability to prioritise and multi-task within a fast paced environment.

Strong organisational skills.

Confident to communicate in a professional manner

Being able to adapt to change.

Job type: Part-time following 6 month probationary period. 16 hours a week weekends and evening's.

Patient Coordinator- Belfast Part Time Belfast, Northern Ireland, GB