Patient Advisor Optical Express Optical Express

Optical Express Group; Ipswich, Norwich; On-site; GBP 25,000 - 30,000; Part time

Job summary

In dieser spannenden Rolle als Patient Advisor in einem fortschrittlichen Unternehmen sind Sie der erste Kontakt für Patienten und sorgen dafür, dass sie sich von Anfang an wohlfühlen. Sie werden in einer modernen Umgebung arbeiten, die auf hervorragende Patientenversorgung ausgerichtet ist. Ihre Aufgaben umfassen die Unterstützung bei Konsultationen, das Scannen von Augen und die Pflege von Patientenakten. Mit einem starken Fokus auf Kundenservice und Teamarbeit haben Sie die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und zu lernen. Wenn Sie motiviert sind und eine Leidenschaft für die Patientenbetreuung haben, könnte diese Position genau das Richtige für Sie sein.

Benefits

29 Tage Jahresurlaub

Kostenlose Augenuntersuchungen

Rabatte auf Brillen und Sonnenbrillen

Pensionsplan

Kostenlose Laser-Augenoperation

Qualifications

• Leidenschaft für exzellenten Kundenservice.
• Starke organisatorische Fähigkeiten und klare Kommunikation.

Responsibilities

• Aufbau von Beziehungen zu Patienten und regelmäßige Kommunikation.
• Unterstützung bei Patientenberatungen und Terminplanung.

Skills

Kundenservice

Organisationstalent

Kommunikationsfähigkeit

Motivation

Job description

Job Title – Patient Advisor

Hours: Part Time – 2/3 days per week (including weekends)

Salary: From £25,400 pro rata per annum + bonus, benefits

Location: Ipswich with travel to Norwich

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.