Patient Advisor Optical Express

Optical Express Group; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Part time

Job summary

An established industry player is seeking a Patient Advisor to enhance patient experiences in a modern, supportive environment. This role is pivotal as you will be the first point of contact for patients, ensuring they feel valued and informed throughout their journey. You will engage in various tasks, from assisting with consultations to scheduling treatments, all while maintaining a focus on exceptional customer service. Join a team that values integrity and invests in your development, offering a fulfilling career with numerous benefits, including generous leave and ongoing training opportunities.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills and clear communication.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations and undertake diagnostic scans.
• Schedule treatment dates and maintain patient records.

Skills

Customer Service

Organizational Skills

Communication Skills

Job description

Job Title – Patient Advisor

Location: Bury St Edmunds

Hours: Part Time (Must be flexible to work weekends)

Salary: £25,500 (Pro Rata) + bonuses

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisor’s are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.