Patient Co-ordinator

National health service; Oxford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking at Health Centre

Regular staff lunches

Social events

Job summary

Newbury Street Practice in Wantage (Wantage Health Centre) is seeking a customer-focused receptionist to support the Practice Team. You will assist patients in person or by phone, direct enquiries, and help schedule urgent and routine appointments in line with NHS procedures.

The role requires good general education and English/Maths GCSEs; experience in primary care is desirable. NHS values, accuracy, and compassionate service are essential, with opportunities for flexible working and team

Qualifications

• Essential: Good general education incl. Mathematics and English
• Desirable: GCSE grade A to C in English and Maths
• Experience of working in primary care or GP practice is desirable

Responsibilities

• Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• In line with practice procedures, ensure patients with no prior appointment but who need an urgent consultation are seen logically and non-disruptively.
• Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
• Receive and make telephone calls as required and use the care navigation toolkit to advise.
• Refer repeat prescription requests to the prescription clerks.
• Advise patients of charges for private services, accept payment, and issue receipts/invoices as necessary.
• Enter patient information on the computer and maintain knowledge of Practice procedures.
• Be able to cover all reception positions and maintain knowledge of unfamiliar tasks.

Skills

Good general education

GCSE English & Maths

Education

GCSE English and Maths

Job description

Job summary

Provide
general assistance to the Practice Team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. Above all we are looking for kindness and compassion.Main duties of the job
Ensure
an effective and efficient reception service is provided to patients and other
visitors to the Practice.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
In
line with practice procedures, ensure that patients with no prior appointment
but who need an urgent consultation are seen in a logical and non-disruptive
manner.
Explain
Practice arrangements and formal NHS requirements to new patients and those
seeking temporary/emergency cover and ensure procedures and paperwork are
completed. On a daily basis work on Anima triage to ensure prompt responses to patient requests.
Receive
and make telephone calls as required. Use
of the care navigation toolkit to advise. Divert calls and take messages,
ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer
repeat prescription requests on to the prescription clerks.
Advise
patients of relevant charges for private (non-General Medical Services)
services, accept payment, and issue receipts/invoices for same when necessary.
Enter
patient information on to the computer as required.
Maintain
a thorough knowledge of all Practice procedures.
Be
able to cover all reception positions.
Maintain a working knowledge of unfamiliar tasks.

About us

We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.Our patient list size is approximately 16,000.We offer free parking at the Health Centre, regular staff lunches and social events.We have a large clinical team consisting of 9 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.

Details

Date posted01 September 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time,
Part-time,
Flexible working
Reference numberA3627-26-0012Job locationsWantage Health CentreMably WayWantageOxfordshireOX12 9BNUnited Kingdom

Job descriptionJob responsibilities

Ensure
an effective and efficient reception service is provided to patients and other
visitors to the Practice.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
In
line with practice procedures, ensure that patients with no prior appointment
but who need an urgent consultation are seen in a logical and non-disruptive
manner.
Explain
Practice arrangements and formal NHS requirements to new patients and those
seeking temporary/emergency cover and ensure procedures and paperwork are
completed.
Receive
and make telephone calls as required. Use
of the care navigation toolkit to advise. Divert calls and take messages,
ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer
repeat prescription requests on to the prescription clerks.
Advise
patients of relevant charges for private (non-General Medical Services)
services, accept payment, and issue receipts/invoices for same when necessary.
Enter
patient information on to the computer as required.
Maintain
a thorough knowledge of all Practice procedures.
Be
able to cover all reception positions.
Maintain a working knowledge of unfamiliar tasks., Ensure
an effective and efficient reception service is provided to patients and other
visitors to the Practice.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
In
line with practice procedures, ensure that patients with no prior appointment
but who need an urgent consultation are seen in a logical and non-disruptive
manner.
Explain
Practice arrangements and formal NHS requirements to new patients and those
seeking temporary/emergency cover and ensure procedures and paperwork are
completed.
Receive
and make telephone calls as required. Use
of the care navigation toolkit to advise. Divert calls and take messages,
ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer
repeat prescription requests on to the prescription clerks.
Advise
patients of relevant charges for private (non-General Medical Services)
services, accept payment, and issue receipts/invoices for same when necessary.
Enter
patient information on to the computer as required.
Maintain
a thorough knowledge of all Practice procedures.
Be
able to cover all reception positions.
Maintain a working knowledge of unfamiliar tasks., Ensure
an effective and efficient reception service is provided to patients and other
visitors to the Practice.
Deal
...

Person Specification

Person Specification

EssentialGood General Education including Mathematics and EnglishDesirableExperience of working in primary careExperience of working in a GP practice, EssentialGCSE grade A to C in English and Maths

Person Specification

Person Specification
Experience
EssentialGood General Education including Mathematics and EnglishDesirableExperience of working in primary careExperience of working in a GP practice, EssentialGCSE grade A to C in English and Maths

Disclosure and Barring Service Check

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer detailsEmployer nameNewbury Street PracticeAddressWantage Health CentreMably WayWantageOxfordshireOX12 9BNUnited Kingdom