Care Navigator

Allscreens Nationwide Ltd; Bletchley; On-site; GBP 20,000 - 23,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a friendly receptionist to welcome patients, direct them to the appropriate service and support the practice team. You will handle telephone enquiries, process registrations and repeat prescriptions in line with clinic procedures.

You will cover reception duties as required, maintain accurate records, and help with triage forms and appointment scheduling in a courteous, professional manner.

Qualifications

• Greeting patients and directing them to the appropriate service.
• Managing general reception duties and administration tasks.
• Handling telephone queries and assisting practice team.

Responsibilities

• Receive and direct patients to the correct healthcare professional.
• Provide general assistance to the practice team and maintain a positive image.
• Process registrations and update patient records.
• Process repeat prescriptions according to practice guidelines.
• Cover reception as required and support triage/appointments.

Skills

Reception duties

Administration

Patient care

Data entry

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of written protocols. Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process medical and admin triage forms which are requested on a daily basis. Deal with home visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area). Process repeat prescription request in accordance with practice guidelines.

Milton Keynes University Hospital NHS Foundation Trust