Medical Reception and Administrator

Meadows Health Centre, Dr Jadoon, Dr Mir & Dr George; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Meadows Health Centre in Nottingham is seeking a friendly and motivated Medical Receptionist/Administrator to join a busy, supportive team. The role starts with training across reception duties and progresses to more administrative responsibilities as confidence grows.

You will be central to patient access, information flow, and liaison with secondary care and community services. The successful candidate will be conscientious, reliable and capable of delivering high standards of patient service,

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and transfer or address requests.
• Action all incoming emails.
• Signpost patients to the correct services.
• Process referrals to external agencies using the electronic referral system (ERS).
• Readcode data on SystmOne (practice clinical System).
• File and store medical records and data entry of registrations.

Skills

Communication

Telephone manners

Teamwork

Independent working

Problem solving

Flexibility

Education

GCSE level

AMSPAR Receptionists Qualification

NVQ Level 2 Health & Social Care

Tools

Office

Outlook

Job description

We are looking for a friendly, enthusiastic and motivated individual to join our busy and supportive practice team.

The ideal candidate will be conscientious, reliable, caring and committed to providing excellent patient service. They will have a positive attitude, good communication skills and a willingness to learn and develop within the role.

Initially, the successful candidate will be trained in all aspects of medical reception duties, gaining the knowledge and experience needed to support the smooth running of the practice.

As their skills and confidence develop, there will be opportunities to progress into a wider administrative role, taking on additional responsibilities within the practice.

We are looking for someone who enjoys working as part of a team, is adaptable and takes pride in delivering a high standard of service to our patients.

Main duties of the job

Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers. Thisrole will in include workflow and recalls and it is an expectation this rolewill progress to include more administrative duties and to support the practice manager with duties

About us

We are a friendly,supportive and caring inner-city practice located in the Meadows area ofNottingham. 5-minute walk to the train station, 2-minute walk to the tram stop.We also score highly on the last 2 National GP patient Survey.

There are currently3 GP partners, 1 salaried GP, 1 Practice Nurse, 2 HCAs and a Phlebotomist.There is also a compliment of additional roles including 4 exceptional SocialPrescribers, 2 Physiotherapists, a Clinical Pharmacist and a Health andWellbeing Coach.

The Practice is Supportedby a very experienced Management team an excellent admin, secretarial andreception team

Practice list sizeis currently around 5100 and increasing

High QOFachievement

TPP System OnePractice

GMS Practice

Rated Good by CQCin November 2019 and subsequent remote inspections.

Member of Cliftonand Meadows PCN (PCN8) which also employs 2 care co-ordinators and a digitaltransformation manager as well as a CD and DCD

Job responsibilities

Thefollowing are the core responsibilities of the Medical receptionist /administrator role. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

Maintainingand monitoring the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Actionall incoming emails

Signposting patients to the correct services

Processing incoming and outgoing mail / email

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

Processreferrals to external agencies such as secondary care using the electronicreferral system (ERS)

Processreferrals to external agencies such as secondary care using the electronicreferral system (ERS)

Processall DNA letters in accordance with current policy

Action tasks in the clinical system in line with policy

Readcode data on SystmOne (practice clinical System)

Fileand store medical records as required

Dataentry of new and temporary registrations and relevant patient information asrequired

Inputdata into the patients healthcare records in line with GDPR

Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

Processrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries (including administrative queries) as necessary in an efficientmanner

Carryout system searches as requested to role

Maintaina clean, tidy, effective working area at all times

Monitorand maintain the reception area and notice boards

Supportall clinical staff with general tasks as requested

Chaperoneas required

Adhere to infection control measures,procedures and protocols in line with legislation

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative / receptionist duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Experience of working with the general public
• Experience of administrative / receptionist duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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