Health Assessments Booking Advisor – Webchat

Bupa; Salford; Hybrid; GBP 27,000; Full time

Job summary

A leading health insurance provider seeks a Health Assessments Booking Advisor to assist customers via webchat and phone. This permanent role will involve booking health assessments and achieving sales targets while providing exceptional customer service. Join Bupa to help make health happen and enjoy a variety of employee benefits.

Benefits

25 days holiday plus options to buy/sell

Bupa health insurance

Interest-free annual travel loan

Wagestream for early access to earnings

Competitive pension plans

Qualifications

• Experience in a customer service sales environment is required.
• Strong verbal and written communication skills are necessary.
• Ability to adapt in a fast-paced and high-achieving sales team.

Responsibilities

• Assist customers in booking health assessments and other appointments.
• Work towards achieving revenue targets and handle customer communications.
• Cross-sell products and manage corporate customer eligibility.

Skills

Customer service

Sales skills

Communication skills

Time management

Job description

Job Description:

Health Assessments Booking Advisor – Webchat

Bupa Place, Salford Quays, Manchester / Hybrid (3 days working from home once fully trained)

Permanent. 37.5 hours. Mon–Fri. Shifts between 8am–8pm (1 in 3 Saturdays 8am-4pm and will get a week day off)
£26,500 per annum + Performance based bonus

This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visit and many more primary care products via the phone or webchat.

You’ll help us make health happen by

• Working towards achieving a monthly and annual revenue target

• Arrange appointments within our Bupa clinics

• Communicate with customers either via the telephone, email or webchat

• Work with the eligibility & contracts team to ensure corporate customers are covered

• Offer upgrades and cross-sell other products

Key Skills / Qualifications needed for this role

• Experience working in a customer service sales environment

• Ability to demonstrate strong customer focused skills while up-selling additional products

• PC literate with good knowledge of Windows based packages

• The ability to combine communication and admin skills

• Strong verbal and written communication skills

• Deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary

• Excellent time management skills and the ability to work quickly and accurately in a pressurised environment

• Ability to adapt to a tight, high achieving sales team and be responsible for both individual and team targets

• Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Bupa Place