Customer Service Advisor

InHealth Group Limited; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning and development opportunities

Well-being hub access

Employee Assistance Programme

Refer a friend bonus

Discounts on healthcare services

Cycle to Work

Professional memberships paid

Job summary

InHealth Group Limited in Middlewich is seeking a Customer Service Advisor to support patients by delivering excellent phone-based service, handling inbound and outbound calls, and encouraging attendance at diabetic eye screening.

You will record interactions accurately, work toward performance targets, and maintain a friendly, empathetic approach while following robust quality procedures to national standards. This is a full-time role with a salary of £24,852.66 and varied shift patterns.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle inbound and outbound calls with a patient-centric approach.
• Relationship-building and active listening to support patients.

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening.
• Record patient interactions, feedback and follow-up actions.
• Encourage and support patients to attend screening appointments.
• Maintain a friendly, professional and empathetic approach at all times.

Skills

Communication skills

Customer service

Team player

Empathy

Problem solving

Job description

Location: Universal House, Erf Way, Middlewich

Salary: £24,852.66

Hours: Full-time | Current shift pattern includes 8am-4pm, 9am-5pm and 12pm-8pm, Monday to Friday. You'll typically work 2-3 late shifts per month and 1 Saturday every 4-6 weeks (8am-12pm).

the nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.

InHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues.

The Role

As a Customer Service Advisor, you'll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, you'll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care.

This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.

• Handle inbound and outbound calls relating to diabetic eye screening
• Address patient queries and concerns in a professional and timely manner
• Encourage and support patients to attend screening appointments
• Accurately record patient interactions, feedback and any follow-up actions
• Work towards performance targets to support personal development
• Maintain a friendly, professional and empathetic approach at all times
• Follow robust quality assurance procedures to meet national standards

To Be Successful in This Role

• Warm, friendly and positive with a passion for excellent customer service
• Strong written and verbal communication skills
• Approachable, reliable and hardworking
• A genuine people-person who enjoys helping others and working as part of a team
• Complete an application form
• Complete 4 automated video interview questions
• CV and video shortlisting

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth's healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND02

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.