Patient Care Assistant

Mvsvets; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking veterinary practice as a Veterinary Patient Care Assistant. This role is crucial for delivering exceptional care to pets, where you'll support qualified Vets and Nurses. Your responsibilities will include nursing care, assisting in treatments, and maintaining a clean environment. With a focus on animal welfare, you'll need strong communication and customer service skills. This established veterinary firm offers a supportive environment, generous leave, and health benefits, making it an ideal place for passionate animal lovers to thrive.

Benefits

Generous annual leave

Staff discount on veterinary bills

Private healthcare

Employee Assistance Programme

Access to Mental Health First-Aiders

Qualifications

• Experience in animal welfare, including feeding, cleaning, and handling animals.
• Excellent communication and customer service skills.

Responsibilities

• Provide nursing care and assist Vets and Nurses in animal treatment.
• Maintain cleanliness and prepare emergency facilities.

Skills

Communication Skills

Customer Service Skills

Animal Welfare Experience

Teamwork

Resilience

Job description

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our Newnham Court Vets in Kent.

You'll be joining us on a full-time, permanent basis, working 35 hours per week.

The shift pattern will include a mix of early and late shifts with weekend work on the OOH team.

Take a look at the practice: Vets in Kent | Newnham Court Vets | England

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and making pets a priority—it's at the heart of our work every day.

Watch our short film to see the remarkable work our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK: CVS Ode to Veterinary Professionals

About the role:

The Patient Care Assistant role is fundamental to an outstanding veterinary practice. As a PCA, you will support our team of qualified RVNs and Vets to provide exceptional care to our patients.

Your duties will include:

• Nursing care for patients
• Assisting Vets and Nurses in animal restraint for treatment
• Cleaning, walking, and feeding patients
• Preparing emergency and operating facilities
• General cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments, and processing payments

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience interacting with the public
• Experience in animal welfare, including feeding, cleaning, medicating, and handling animals, with a high understanding of meeting their welfare needs
• Resilience to cope with potentially distressing and emotional situations
• A positive attitude and strong teamwork skills
• Experience in a veterinary environment would be advantageous

What we offer:

We understand that benefits are important and vary by individual. Here are some of what we offer:

• Salary aligned with the National Minimum Wage
• Generous annual leave of 5 weeks plus Bank Holidays
• Staff discount on veterinary bills and products
• Health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more! For a full list, click here.

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we do not provide visa sponsorship due to the nature of our clinical support roles.

CVS is committed to being an inclusive workplace where everyone is supported to be themselves, where diversity is celebrated, and where all colleagues can perform their best. We aim to build a workforce that reflects our diverse communities and the clients we serve.

To apply, please click 'Apply Now'.