Hearing Care Assistant

Whitstable Hearing; Whitstable; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established audiology practice in the charming seaside town of Whitstable is seeking a compassionate Hearing Care Assistant. This role offers a unique opportunity to make a meaningful impact on the lives of individuals with hearing needs. You will be responsible for welcoming patients, assisting with hearing tests, and providing essential information about hearing aid care. The supportive work environment encourages personal and professional growth, ensuring you develop your skills while contributing to a dedicated team. If you're passionate about helping others and eager to learn, this could be the perfect opportunity for you.

Benefits

Private Healthcare (after one year of service)

25 Days Annual Leave + Bank Holidays

Comprehensive Training

Career Progression Opportunities

Supportive Working Environment

Qualifications

• Empathetic and dedicated to providing exceptional patient care.
• Strong organizational and administrative abilities.

Responsibilities

• Manage appointments and maintain patient records accurately.
• Assist audiologist with hearing tests and earwax removal.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Proactive Approach

Education

Experience in Healthcare or Customer-Facing Role

Tools

Electronic Record Systems

Job description

Company Description

Whitstable Hearing is a well-respected and independent audiology practice dedicated to providing exceptional hearing care to the local community. Located in the beautiful coastal town of Whitstable, we pride ourselves on our patient-centered approach, friendly atmosphere, and commitment to improving the quality of life for individuals with hearing needs. We offer a supportive and collaborative work environment where every team member plays a vital role in our success.

The Opportunity

We are seeking a motivated and compassionate qualified & experienced Hearing Care Assistant to join our growing team. This is a fantastic opportunity for someone who is passionate about helping others, has excellent communication and interpersonal skills, and is eager to learn and develop within the audiology field.

Key Responsibilities

• Providing a warm and welcoming reception to patients and visitors.
• Managing appointments, scheduling, and maintaining patient records with accuracy and confidentiality.
• Assisting the audiologist with air-conduction hearing tests and other basic assessments
• Conducting earwax removal through the use of microsuction, irrigation and manual instruments
• Preparing patients for consultations and ensuring their comfort throughout the process.
• Providing basic information and guidance to patients on hearing aid care and maintenance.
• Performing administrative tasks such as answering phones, handling correspondence, and managing stock levels of consumables.
• Maintaining a clean and organised clinic environment.
• Adhering to all clinic policies and procedures.
• Participating in training and development opportunities to enhance your skills and knowledge.

About You

• Excellent communication and interpersonal skills with a genuine empathy for others.
• Strong organisational and administrative abilities with meticulous attention to detail.
• A proactive and enthusiastic approach to work with a willingness to learn new skills.
• Ability to work effectively both independently and as part of a team.
• Proficient in basic computer skills and comfortable using electronic record systems.
• Previous experience in a healthcare or customer-facing role is desirable but not essential as full training will be provided.
• A strong commitment to providing exceptional patient care.

What We Offer

• A supportive and friendly working environment within a close-knit team.
• Comprehensive training and ongoing professional development opportunities.
• The chance to make a real difference in the lives of people with hearing loss.
• Competitive salary (commensurate with experience).
• Private healthcare (after one year of service)
• 25 days per year annual leave + Bank Holidays
• Opportunities for career progression within the practice.
• Located in the charming seaside town of Whitstable.

To Apply

If you are a caring and dedicated individual looking for a rewarding career opportunity, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to [e-mail]

Closing Date: 3rd May 2025