Patient Care Advisor

NHS; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Walton Centre NHS Foundation Trust in Liverpool is seeking a Band 3 Patient Care Advisor to join the Patient Access Centre on a full-time basis (37.5 hours per week).

You will provide frontline admin support, book outpatient appointments, register referrals, record clinical information and handle patients by phone, while maintaining confidentiality and delivering a high-quality service. The role requires excellent communication, IT and data input skills to support NHS targets.

Qualifications

• GCSE level or equivalent required.
• ECDL or equivalent experience.
• Experience with accurate and timely data entry.
• Good IT skills and ability to operate PAS system and internal software.

Responsibilities

• Provide excellent customer service to patients, relatives and colleagues.
• Book outpatient appointments and register referrals within target times.
• Record clinical information accurately and maintain confidentiality.
• Work in a centralised Patient Access Centre and cross-cover as needed.
• Assist in capacity & demand scheduling to meet NHS targets and deadlines.

Skills

Communication skills

Telephone manner

IT/Data input

Teamwork

Confidentiality

Education

GCSE level

ECDL

Tools

PAS system

Local databases

Internal software

Job description

Main area Corporate Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (9-5pm Monday to Friday) Job ref 160-8283769

Employer The Walton Centre NHS Foundation Trust Employer type NHS Site Patient Access Centre Town Liverpool Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 22/10/2026 23:59

Patient Care Advisor

NHS AfC: Band 3

Job overview

An opportunity has arisen for a Band 3 Patient Care Advisor 37.5 hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre.

The post holder will be responsible for providing a high-quality administrative service booking appointments, registering referrals, recording clinical outcomes and handling patients via phone ; please see job description for full details.

The successful candidate will need to have excellent communication skills including outstanding telephone manner and organisational skills and work well under pressured environment. They should poses excellent IT/Data input skills, be competent with keyboard skills and demonstrate an understanding of confidentiality.

Main duties of the job

• To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations
• To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
• To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
• To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
• Capacity & Demand Scheduling – identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately.
• Support the Patient Access Supervisor/Team Leader to deliver RTT and other National Targets.
• To Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Person specification

Qualifications

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience

Knowledge & Experience

• Experience of accurate and timely data entry
• Good IT skills needed, preferably acquired through ECDL course to operate PAS system, local databases and internal software systems.
• Experience of working in a team
• Previous experience working in a hospital/Customer Services environment.

Skills & Attributes

• Ability to work using own initiative
• Reliable and committed
• Professional approach to work and colleagues
• Able to develop good working relationships
• Ability to demonstrate understanding of issues relating to confidentiality and when dealing with sensitive situations
• Ability to organise own workload and work under pressure to meet NHS targets/deadlines

Employer certification / accreditation badges