Patient Care Advisor

Euspert - Appcast - CPC; Leeds; On-site; GBP 12,000 - 18,000; Full time

Job summary

Beeston Village Surgery in Leeds is seeking a Patient Care Advisor to provide high quality administrative support within a forward-thinking GP practice, serving a patient population of around 8,000. You will switch between front-desk duties and back-office tasks, collaborating with clinical and admin teams to ensure patient-centred service.

The role emphasizes confidentiality, efficient processes, and effective communication with the Practice Manager and clinical staff.

Qualifications

• GCSE grade A to C in English and Maths or equivalent.

Responsibilities

• Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.
• Establish and maintain timely, appropriate and organised ways of working during the working day.
• Establish and maintain productive working relationships with the Practice Team.
• Carry out duties in a quiet, timely, efficient, professional and respectful way.
• Work closely with duty clinician to support and maintain first contact assessment way of working.
• Achieve and maintain core competencies.
• Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift.
• Establish and maintain daily operational links with the all clinical staff.
• Carry out appropriate duties to maintain adequate patient services during surgery hours.
• Maintain code of confidentiality at all times.
• Establish and maintain good working links with the Practice Manager.
• Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate

Education

GCSE grade A to C in English and Maths or equivalent

Job description

Job Summary

Beeston Village Surgery is seeking a Patient care advisor to take on a key administrative role within our forward-thinking, community-based GP practice.Serving a patient population of just under 8,000, you will play a vital role.Working collaboratively with both clinical and administrative teams, you will provide high-quality, patient-centred administrative services.This is a diverse administrative role within the GP surgery. Which allows you to switch between patient facing tasks such as working on the reception front and the phones as well as back office administrative work.

Main Duties

• Meet and receive patients and help deal with their needs including but not limited to:
  New patient registration
• Appointment signposting and booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary Care
• All aspects of incoming/outgoing mail/email and online queries
• Daily, weekly, monthly, quarterly administration tasks
• Appropriate administration tasks
• Electronic pathology system
• Sick note, appliance and equipment requests
• Repeat prescription service

About us

Beeston Village Surgery is a friendly, supportive, and progressive GP practice based in Leeds, caring for a growing population of just under 8,000 patients.

Our clinical team includes a GP Partner, Salaried GPs, GP Registrars, ACPs, Nurses, HCAs. Our administrative team consists of Practice Manager, Reception Admin manager, Secretary and Patient care advisors. We provide a full range of primary care services including chronic disease management, minor surgery, family planning, immunisations, and health screening.

As part of the Beeston PCN, we benefit from access to a wide network of services and a strong pharmacy team.

Job Details

Pay schemeOtherSalary ** an hour
ContractPermanent
Working patternFull-time

Job location

Beeston Village SurgeryTown StreetBeestonLeedsLS11 8PNUnited Kingdom

Job responsibilities

Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.The person carrying out this role should:Establish and maintain timely, appropriate and organised ways of working during the working dayEstablish and maintain productive working relationships with the Practice Team.Carry out duties in a quiet, timely, efficient, professional and respectful way.Work closely with duty clinician to support and maintain first contact assessment way of workingAchieve and maintain core competenciesObtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shiftEstablish and maintain daily operational links with the all clinical staffCarry out appropriate duties to maintain adequate patient services during surgery hours.Maintain code of confidentiality at all timesEstablish and maintain good working links with the Practice Manager.Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate

Job responsibilities

Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.The person carrying out this role should:Establish and maintain timely, appropriate and organised ways of working during the working dayEstablish and maintain productive working relationships with the Practice Team.Carry out duties in a quiet, timely, efficient, professional and respectful way.Work closely with duty clinician to support and maintain first contact assessment way of workingAchieve and maintain core competenciesObtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shiftEstablish and maintain daily operational links with the all clinical staffCarry out appropriate duties to maintain adequate patient services during surgery hours.Maintain code of confidentiality at all timesEstablish and maintain good working links with the Practice Manager.Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate

Person Specification

Experience EssentialAbility to learn and adaptDesirableExperience of working in a GP practiceExperience of working an administrative roleQualifications EssentialGCSE grade A to C in English and Maths or equivalent

Person Specification

Experience EssentialAbility to learn and adaptDesirableExperience of working in a GP practiceExperience of working an administrative roleQualifications EssentialGCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Beeston Village SurgeryTown StreetBeestonLeedsLS11 8PNUnited Kingdom