Practice Manager Lingwell Croft Surgery

Leeds LMC Ltd; Leeds; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Lingwell Croft Surgery in Leeds is seeking an accomplished Practice Manager to lead staff, manage the business, and ensure high-quality patient care. The role requires strong leadership, financial stewardship, and regulatory compliance across NHS contracts.

You will work with GP partners, salaried staff, and PCN collaborators to drive service development, performance, and strategic planning within a busy, teaching-oriented practice.

Qualifications

• Experience of managing multidisciplinary teams and HR processes.
• Financial management experience and accounting knowledge.
• Excellent written and verbal communication skills.
• Educated to A level with a management qualification.

Responsibilities

• Provide leadership and management of staff and the business to meet partners' aims within a profitable, efficient environment.
• Own finances of the practice and ensure NHSE contract compliance.
• Oversee HR, recruitment, and staff development; ensure DBS checks are in place.
• Keep IT up-to-date and ensure it supports operations.
• Ensure adherence to NHS contractual obligations and CQC standards.
• Lead strategic planning and liaise with PCN, ICB and other partners.

Skills

Multidisciplinary teams

Performance management

HR processes

Financial management

Excel

Communication

Confidentiality

Education

A level standard

Management qualification

Degree level (Desirable)

Tools

SystmOne

Microsoft Office

Job description

Job summary

Are you looking for a role with a well-established practice, working in a positive, friendly environment with a group of supportive partners?

We are looking for an accomplished, motivated manager with excellent interpersonal and leadership skills to join us.

Providing care to 15,600 patients with four GP Partners, we have an excellent and well-motivated practice team.

We are a premises-owning, four-Partner, training practice with a growing list size. We have seven Salaried GP’s, two Advanced Care Practitioners, three Practice Nurses, one Nursing Associate and four Healthcare Assistants providing clinical support, and a strong close-knit administrative team.

We have a strong reputation as a teaching and training Practice. We share our passion for Primary Care through providing placements for sixth form students, teaching all years of medical/nursing students, allied health professionals and GP Registrars.

Although experience of working in general practice is ideal, we welcome applications from candidates who possess the skills and attributes we are looking for, along with experience of running a small to medium business in a complex and fast-moving environment.

Main duties of the job

• Provide leadership and management of the staff and the business to enable the practice to meet the mutually agreed aims and objectives of the Partners, within a profitable, efficient, safe and effective working environment.
• Responsible for the finances of the practice
• Overall responsibility for all aspects of HR
• Keep abreast of new technology and ensure existing IT is used to its full potential
• Ensure that the practice complies with NHS contractual obligations in relation to patient care
• Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.

About us

We are currently a 11-doctor GMS training practice operating from Lingwell Croft Surgery on Shelldrake Drive, at Middleton, Leeds. There are four GP partners and six salaried GPs.

Providing care to 15,600 patients with four GP Partners, we have an excellent and well-motivated practice team. An Assistant Practice Manager, IT Manager and Patient Services Manager support this role.

We are a stable partnership, working closely with the Practice Manager in day-to-day communications, monthly management meetings, and business planning meetings, in which the postholder will have a key role.

The successful candidate will have a positive and approachable manner and excellent communication and organisation skills. They will have a business management background and experience of developing services, managing change, managing teams, financial management and regulatory compliance.

Job responsibilities

Job Summary

Provide leadership and management of the staff and the business to enable the practice to meet the mutually agreed aims and objectives of the Partners, within a profitable, efficient, safe and effective working environment.

The post holder will

• Keep abreast of current affairs and identify potential opportunities and threats.
• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
• Monitor and evaluate performance of the practice team against objectives; identify and manage change
• Develop and maintain effective communication both within the practice and with relevant outside agencies
• Independently and collaboratively project manage new and developing service change within the practices/primary care network (PCN)
• Ensure the practice meets CQC standards

Finance

• Responsible for the finances of the practice
• Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
• Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services.
• Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
• Develop and control practice budgets and financial systems.
• Prepare financial budgets and cash-flow forecasts.
• Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners.
• Oversee the administration of the NHS Pension and Stakeholder Pension Schemes
• Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
• Manage the Partners drawings in consultation with the accountant.

Strategic Planning

Working with the Partners to.

• Keep abreast of current affairs and identify potential opportunities and threats.
• Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate.
• Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives.
• Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN.
• Formulate objectives and research and develop ideas for future practice development.
• To represent the practice at PCN, federation and ICB meetings
• To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income.

Lead and coordinate projects within the practice.

Human Resources

• Overall responsibility for all aspects of HR
• Recruitment and selection of staff working, including contracts of employment and job descriptions.
• Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary.
• Awareness of current employment legislation
• Development and maintenance of good employee/employer relationships
• Ensuring that members of the existing staff team are aware of any changes that occur in the practice.
• To maintain good communication at all times with the practice team
• To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
• Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• To implement pay rises/scales and increments at the appropriate time.
• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
• To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care.
• To ensure that suitable facilities are available to enable all staff to work within the practice.
• Be responsible for the health and safety policy and its implementation.
• Facilitate the development of a multi-disciplinary effective primary health care team.

Information Technology

• Ensure the update of appropriate information governance systems.
• Ensure all Practice IT and telephone systems are functioning effectively.
• Ensure the IG and DSP toolkit requirements are met.
• Keep abreast of new technology and ensure existing IT is used to its full potential.

Patient Services

• Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
• Maintain registration policies and monitor patient turnover and capitation.
• Oversee and manage effective appointment systems.
• Routinely monitor and assess practice performance against patient access and demand targets.

Premises and Equipment

• Manage all aspects of the related practice premises.
• Represent the practice to negotiate leasing contracts and their renewals.
• Liaise with NHSE in notional rent review and challenge if appropriate.
• Be responsible for planning and premises expansion projects.

CQC/Compliance

• Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.
• Ensure the practice maintains compliance with its NHSE contractual obligations.

Person Specification

Experience

Essential

• Experience of managing multidisciplinary teams, with some knowledge of employment law & health & safety regulations.
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Financial management experience and knowledge of accounting.
• Experience of working with members of the public.
• Proficiency in Microsoft packages, including Excel, outlook and word.
• Excellent communication (oral and written) and inter personal skills
• Ability to comply with confidential arrangements
• A considered approach with a diplomatic personality when required

Desirable

• NHS/primary care general practice experience
• Experience of SystmOne
• Experience of Patch’s
• Experience of PCN’s and how they work

Qualifications

Essential

• Educated to A level standard
• Management qualification

Desirable

• Educated to degree level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Lingwell Croft Surgery

Address

16 Shelldrake Drive
Middleton
Leeds
West Yorkshire
LS10 3NB