Patient and Service Administrator

Principal Medical Ltd; West Alvington; On-site; GBP 21,000 - 32,000; Full time

Job summary

Principal Medical Ltd. invites applications for an administrative support role within the Collaborative Care Team, operating across West Northamptonshire.

The role focuses on efficient administration, proactive information management, and coordinating services to maintain patient wellbeing and prevent unnecessary hospital admissions. Work involves handling routine and moderately complex administrative activities with minimal supervision, ensuring confidentiality and governance in line with NHS

Responsibilities

• Administrative and Operational Support
• Information and Records Management
• Communication, Coordination and Service Support
• Confidentiality, Compliance, and Governance
• Team Contribution and Continuous Improvement
• PML is a not-for-profit NHS GP-led organisation providing community and primary care services; supports ~PAC details; runs GP contracts and a federation.
• Role supports effective communication, information management, and consistent service delivery in line with company, team, and NHS standards across clinical and non-clinical areas

Job description

PMLs Collaborative Care Team (CCT) supports seventeen General Practices located within West Northamptonshire, providing proactive assessment and support to people with longterm and complex conditions and their Carers. We undertake holistic assessment within the home environment, identifying needs and priorities with patients and their carers to improve wellbeing, maintain independence with an overarching aim to prevent unplanned admissions to hospital., To provide efficient, accurate, and proactive administrative support that contributes to the effective operation of services. The role holder is responsible for managing routine and moderately complex administrative activities with minimal supervision, applying established procedures, sound judgement, and attention to detail. The role supports effective communication, robust information management, and consistent service delivery in line with company, team, and NHS standards across clinical and non-clinical areas.

Role Accountabilities

• Administrative and Operational Support
• Information and Records Management
• Communication, Coordination and Service Support
• Confidentiality, Compliance, and Governance
• Team Contribution and Continuous Improvement
• PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.