Patient and Administrative Support Assistant

Chesterfield Royal Hospital; Chesterfield; On-site; GBP 23,000 - 28,000; Full time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a Patient and Administrative Support Assistant to join the Children's and Adults Therapies & Dietetic Admin Services. This permanent role requires 37.5 hours per week (Mon-Fri) with potential for part-time hours.

Salary £25,272 per annum pro rata, AfC Band 2, and a friendly team. You will deliver full clerical and reception support across therapy services, handle general office tasks, and maintain accurate records.

Qualifications

• GCSE level or equivalent is required.
• English and Maths GCSEs are essential.
• Experience in an office environment and dealing with the public.

Responsibilities

• Provide full clerical and reception support to the Therapy Services.
• Undertake general clerical duties for Nutrition, OT, PT, Podiatry and SLT.
• Must have or be working towards a typing/word processing IT qualification.
• Demonstrate excellent communication and ability to prioritise workload.

Skills

Communication skills

Prioritisation

Organisational skills

Confidentiality

Interpersonal skills

Attention to detail

Education

GCSE level or equivalent

English & Maths GCSE

Audio typing experience

Tools

Microsoft Office

Typing/word processing software

Job description

Patient and Administrative Support Assistant

NHS AfC: Band 2

Main area Suite 5 Therapy Admin Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday-Friday) Job ref 166-DCSC-8146569

Site Chesterfield Royal Hospital NHS Foundation Trust Town Chesterfield Salary £25,272 per annum pro rata Salary period Yearly Closing 10/09/2026 23:59

Job overview

CHILDREN'S & ADULTS THERAPIES & DIETETIC ADMIN SERVICES

PATIENT & ADMINISTRATIVE SUPPORT ASSISTANT

37.5 HOURS PER WEEK - MONDAY-FRIDAY

(PART TIME HOURS MAY BE CONSIDERED)

Salary: £25,272 per annum - AfC Band 2

A permanent vacancy has arisen for a Patient and Administrative Support Assistant to work as part of the Children's and Adults Therapies and Dietetic Administration Services.

Main duties of the job

You will provide full clerical and reception support to the Children's and Adults Therapies & Dietetic Services. You will undertake general clerical duties for the Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech and Language Therapy Services for Children and Adults.

You will possess or be working towards a typing/word processing/IT qualification (or equivalent) and be able to demonstrate knowledge and experience of general office practices. You must also have excellent communication skills, be able to prioritise your workload and work effectively on your own and as part of the admin team.

Experience within an office environment together with experience of dealing with members of the public and general telephone enquiries is essential.

Working for our organisation

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

Detailed job description and main responsibilities

Please see attached job description and person specification for detailed information on the main responsibilities of the post.

Person specification

Qualifications & Training

• Educated to GCSE level or equivalent
• GCSE or equivalent in English and Maths
• Audio typing experience

Experience

• Previous office experience
• Previous experience dealing with general public
• Use of Microsoft Office Applications
• Medical terminology
• Previous working in hospital environment

Skills & Knowledge

• Ability to prioritise workload
• Ability to work under pressure
• Good organisation skills
• Knowledge of hospital IT systems

Personal Attributes

• Confidentiality awareness
• Good verbal and written communication skills
• Professional manner
• Good interpersonal skills

Trust Values

• Awareness of Trust CARE Values

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Employer certification / accreditation badges

Name Joanne Wigmore Job title Care Unit Co-ordinator Email address [e-mail] Telephone number 01246 513769 Additional information

Claire Richards, Therapy Admin Team Leader - 01246 512184 - Monday-Wednesday

Claire Beedham, Therapy Admin Team Leader - 01246 513608 - Wednesday-Friday

Opening hours:8.30am-5pm, Monday-Friday