Patient Advisor Optical Express

Optical Express Group; Southampton; On-site; GBP 25,000 - 30,000; Part time

Job summary

An established industry player is seeking a part-time Patient Advisor to deliver exceptional patient care. In this dynamic role, you will be the first point of contact for patients, ensuring they feel valued and supported throughout their journey. Your responsibilities will include building relationships, assisting with consultations, and maintaining accurate patient records. This fulfilling position offers a competitive salary, a modern working environment, and genuine investment in your training and career progression. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Kostenlose und vergünstigte optische Produkte/Verfahren

Moderne Arbeitsumgebung mit hervorragender technologischer Unterstützung

Echte Investition in Ihre Ausbildung und Karriereentwicklung

Qualifications

• Leidenschaft für erstklassigen Kundenservice.
• Starke organisatorische Fähigkeiten und klare Kommunikation.

Responsibilities

• Aufbau von Beziehungen zu Patienten und Unterstützung bei Konsultationen.
• Scannen der Augen der Patienten mit modernster Technik.

Skills

Kundenservice

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Motivation

Job description

Job Title – Patient Advisor

Location – Southampton

Hours – Part-time, 16 hrs per week

Salary – from £25,400 + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:

1. Building relationships with patients and ensuring regular communication prior to and following their treatment
2. Assisting in patient consultations
3. Scanning patients' eyes using state of the art equipment as part of a full health check
4. Assisting patients to complete health questionnaires
5. Introducing patients to their optometrist
6. Scheduling treatment dates
7. Discussing finance options
8. Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

1. Have a passion for providing world-class customer service
2. Possess strong organisational skills
3. Can communicate clearly and articulately with a diverse range of people
4. Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

1. Competitive salary
2. Free and discounted optical products/procedures
3. Modern working environment with superb technology support
4. Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we would love to hear from you.