Patient Advisor Optical Express Optical Express

Optical Express Group; Guildford; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking company as a Patient Advisor, where your role is vital in creating a welcoming environment for patients. You'll engage with patients from their first visit, ensuring they feel valued and informed throughout their journey. This role offers a fulfilling experience with opportunities for ongoing training and a supportive team culture. Enjoy an industry-leading salary, generous leave, and perks like free eye tests and surgery. If you have a passion for exceptional customer service and want to make a difference, this is the perfect opportunity for you!

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills and ability to communicate clearly.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations and maintain accurate records.

Skills

Customer Service

Organizational Skills

Communication Skills

Job description

Job Title – Patient Advisor

Hours: Full Time – 40 hours per week (must be happy to work weekends)

Salary: £27,500

Location: Guildford

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment

• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options

• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.