Patient Advisor Optical Express Optical Express

Optical Express Group; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Patient Advisor, der leidenschaftlich für herausragenden Kundenservice ist. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Patienten und sorgen dafür, dass sie sich vom ersten Moment an wie Stars fühlen. Ihre Aufgaben umfassen die Unterstützung bei Patientenberatungen, das Scannen von Augen mit modernster Technik und die Pflege von Patientenakten. Wenn Sie motiviert sind und eine Karriere im Gesundheitswesen anstreben, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und dynamischen Umfeld zu arbeiten.

Benefits

Führendes Gehalt plus Bonusmöglichkeiten

Moderne Arbeitsumgebung

29 Tage Jahresurlaub

Kostenlose Laseraugenoperationen

Kostenlose Augenuntersuchungen

Rabatt auf Brillen und Sonnenbrillen

Freunde- und Familienrabatt

Fortbildungsmöglichkeiten

Pensionsplan

Qualifications

• Leidenschaft für erstklassigen Kundenservice.
• Starke organisatorische Fähigkeiten und klare Kommunikation.

Responsibilities

• Beziehungen zu Patienten aufbauen und kommunizieren.
• Patienten bei Konsultationen unterstützen und Aufzeichnungen pflegen.

Skills

Kundenservice

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Motivation

Job description

Job Title – Patient Advisor

Hours: Full time – 40 hours (must be flexible to work weekends)

Salary: From £25,500

Location: Bournemouth

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment

• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options

• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.