Patient Advisor Optical Express

Optical Express Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Patient Advisor, der eine Schlüsselrolle in der Patientenbetreuung spielt. In dieser spannenden Position sind Sie der erste Kontaktpunkt für Patienten und sorgen dafür, dass sie sich von Anfang an wohlfühlen. Sie werden in einem modernen Arbeitsumfeld tätig sein, das auf Teamarbeit und kontinuierliche Entwicklung setzt. Mit einem wettbewerbsfähigen Gehalt und attraktiven Zusatzleistungen, einschließlich kostenloser Augenoperationen und Schulungen, bietet diese Rolle die Möglichkeit, in einem unterstützenden und dynamischen Team zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einer bedeutenden Branche arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

29 Tage Jahresurlaub

Kostenlose Laser-Augenoperation

Kostenlose Augenuntersuchungen

Rabatte auf Brillen und Sonnenbrillen

Pensionsplan

Fortlaufende Schulungs- und Entwicklungsmöglichkeiten

Qualifications

• Leidenschaft für erstklassigen Kundenservice.
• Starke organisatorische Fähigkeiten und klare Kommunikation.

Responsibilities

• Beziehungen zu Patienten aufbauen und kommunizieren.
• Diagnosescans mit modernster Technik durchführen.

Skills

Kundenservice

Organisation

Kommunikationsfähigkeit

Job description

Job Title – Patient Advisor

Location: Cambridge

Full time – 40 hours (must be flexible to work weekends)

Salary: £25,400+ bonuses

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisor’s are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.