Patient Advisor

JR United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Optical Express, un leader dans les soins ophtalmologiques, recherche un Patient Advisor pour améliorer l'expérience patient dès leur arrivée en clinique. Ce rôle implique d'assister aux consultations, de maintenir la communication avec les patients et d'assurer un service de classe mondiale. Vous bénéficierez d'avantages exceptionnels, incluant une formation continue et des réductions sur les soins oculaires.

Benefits

Salaire compétitif avec bonus

29 jours de congés annuels

Tests oculaires gratuits

Réductions sur les lunettes de prescription

Formation et développement en cours

Qualifications

• Passion pour le service client.
• Compétences organisationnelles fortes.
• Capacité à communiquer clairement avec un large éventail de personnes.

Responsibilities

• Construire des relations avec les patients et assurer la communication avant et après leur traitement.
• Aider lors des consultations des patients et scanner leurs yeux.
• Maintenir avec précision les dossiers des patients.

Skills

Service client

Organisation

Communication

Motivation

Job description

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Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave pro rata
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.