Patient Administrator - Circle Health Group

Circle Health Group; Aberdeen City; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Circle Health Group’s Albyn Hospital in Aberdeen is hiring a Part‑Time Patient Administrator for 20 hours per week (permanent). The role supports the patient journey, handles administrative tasks and responds to patient queries within the Administration department.

Applicants should have GCSE Maths and English, be proficient with PC software, and have a basic financial awareness. Private healthcare administration experience is advantageous.

Qualifications

• Maths and English GCSE at grades A-C or equivalent.
• Proficient in the use of a PC and software.
• Basic financial awareness.
• Previous administration experience in a private healthcare environment is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow best practice process maps to provide a professional and standard service.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures.
• Comply with all relevant mandatory training.

Skills

GCSE Maths & English

PC literacy

Financial awareness

Private healthcare admin experience (a

Job description

Overview

Patient Administrator

Albyn Hospital 20 Hours & Permanent Salary: £24,947.00 FTE per year

Albyn Hospital in Aberdeen is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a part time role for 20 hours a week. The role holder will be required to cover a flexible shift pattern. Working hours are from 06:00 - 16:30 on a rolling rota to include weekends.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosoph