Patient Administrator

Circle Health Group; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff wellbeing resources

Training & development opportunities

Job summary

Thornbury Hospital in Sheffield, part of Circle Health Group, is hiring a Patient Administrator to join the Reservations team. This is a full-time role at 37.5 hours per week with a flexible shift pattern.

You will manage the patient journey from enquiry to confirmation, handle all mail, and update bookings in the relevant system, while following best practice processes and safety guidelines. GCSE Maths/English and PC proficiency are required; private healthcare admin experience is a bonus.

Qualifications

• GCSE Maths and English (A-C) or equivalent required.
• Proficient in PC use and software/systems.
• Previous admin experience in private healthcare is beneficial.

Responsibilities

• Support smooth patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps for a standard service.
• Manage all incoming/outgoing mail and approve bookings via the system.

Skills

Customer-focused

Organised

Attention to detail

Education

GCSE Maths A-C

GCSE English A-C

Tools

PC proficiency

Job description

Thornbury Hospital
37.5 Hours & Permanent
Salary: £24,947.00 per year

Thornbury Hospital in Sheffield is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment. We are seeking a highly organised and customer-focused Administrator to join our Reservations team. The successful candidate will join the Reservations team responsible for managing surgical bookings and reservations, ensuring a seamless customer experience from initial enquiry through to confirmation. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

This is a full -time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.