Patient Administrator

circlehealth; Sheffield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Thornbury Hospital in Sheffield is seeking a Patient Administrator to join the Reservations team. The role covers managing surgical bookings and ensuring a seamless customer experience from enquiry to confirmation. Strong organisation, attention to detail and fast-paced efficiency are essential.

The position is full-time (37.5 hours per week) and involves working a flexible shift pattern. Employment is permanent with competitive benefits provided by Circle Health Group.

Qualifications

• Maths and English GCSE (A–C) or equivalent.
• Proficient with PC and software/systems used in administration.
• Basic financial awareness.

Responsibilities

• Support smooth patient administration throughout the patient journey.
• Follow Circle Health Group best practice process maps for a professional service.
• Handle patient queries efficiently and professionally.

Skills

GCSE Maths

GCSE English

PC Proficiency

Financial awareness

Job description

Patient Administrator

Thornbury Hospital

37.5 Hours & Permanent

Salary: £24,947.00 per year

Thornbury Hospital in Sheffield is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. We are seeking a highly organised and customer-focused Administrator to join our Reservations team. The successful candidate will join the Reservations team responsible for managing surgical bookings and reservations, ensuring a seamless customer experience from initial enquiry through to confirmation. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

This is a full -time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy