Patient Administration Officer

GenesisCare; Elstree; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join GenesisCare as a Patient Administration Officer at our cutting-edge cancer care centre in Elstree. You will play a vital role in efficiently processing patient referrals and ensuring excellent customer service. This full-time position offers a chance to make a meaningful impact on patient care while furthering your career in the healthcare field.

Benefits

25 days annual leave plus bank holidays

Complimentary private medical and dental coverage

Access to Employee Assistance Program

Competitive Company Contributory Pension Scheme

Exclusive retail discounts

Qualifications

• Excellent verbal and written communication skills required.
• Previous experience managing a busy reception area preferred.
• Evidence of empathetic and holistic approach to patient care essential.

Responsibilities

• Ensure all patient referrals are processed efficiently.
• Provide excellent customer care to patients and visitors.
• Act as a point of contact for patients.

Skills

Communication

Customer Focus

Relationship Building

Problem Resolution

Education

Experience in healthcare sector preferred

Tools

MOSAIQ IT package

MS Office

Job description

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At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Elstree? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role:

As the Patient Administration Officer (PAO) you are responsible for ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and develop your career.

Hours: Full time, permanent, Monday - Friday 9-5

What You'll Do:

• Work closely with consultants and secretaries to provide support in the patient referral pathway
• Act as point of contact for all patients ensuring a professional and efficient service
• Confirming receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics. At our Medical Centre you will also be responsible for Chemotherapy & Diagnostics referrals

What You'll Have:

Experience and skills:

• Possess excellent verbal and written communication skills.
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily

Qualifications and Knowledge:

• Experience of using MOSAIQ IT package an advantage
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred

Other requirements for this role:

• Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GenesisCare is an Equal Opportunity Employer.